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- Tasks: Manage the renewal process for commercial insurance clients and ensure client satisfaction.
- Company: Join a leading global insurance brokerage with a collaborative culture.
- Benefits: Negotiable salary, bonuses, and a range of additional benefits.
- Other info: Be part of a team that values integrity, teamwork, and community commitment.
- Why this job: Make a real impact in client retention and drive growth in a dynamic environment.
- Qualifications: Experience in renewals or client management, preferably in insurance.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a Renewals Manager to support our Commercial Business division based out of the Orpington office. The Renewals Manager will play a central role in overseeing the end-to-end renewal process for our commercial insurance clients. Working closely with account executives, underwriters, and support teams, you will ensure a seamless and efficient renewal cycle, balancing client needs with business objectives. You will need to be dynamic, organised, and results-driven, with a proven track record in managing renewal processes and a strong focus on customer retention and satisfaction.
This role will suit someone who thrives in a structured yet fast-paced environment, understands commercial insurance, and is passionate about delivering exceptional service while driving retention and growth.
Key Responsibilities- Oversee and manage the renewal process for commercial insurance clients, ensuring accuracy, timeliness, and compliance.
- Coordinate with account managers, underwriters, and brokers to deliver competitive renewal terms and retain key business.
- Lead and support the renewals team, ensuring processes are followed consistently and effectively.
- Monitor client portfolios, track retention KPIs, and identify opportunities for upselling or cross-selling additional products.
- Implement initiatives to improve client experience and streamline renewal workflows.
- Support strategic planning for renewals, including forecasting and performance analysis.
- Ensure compliance with regulatory requirements and internal quality standards.
- Provide coaching, training, and development opportunities for team members.
- Act as an escalation point for complex or high-value renewals.
- Negotiable basic salary + bonus
- Wide range of additional addon benefits and discounts (Pension, Holiday etc)
- Proven experience in a renewals, retention, or client management role, ideally within insurance or financial services.
- Strong knowledge of commercial insurance products and the renewal process.
- Exceptional organisational skills with attention to detail and accuracy.
- Excellent communication and negotiation skills, with the ability to build strong relationships.
Commercial Renewals Manager in London employer: Brown & Brown, Inc.
Contact Detail:
Brown & Brown, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Renewals Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you're the perfect fit for the Renewals Manager role.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience in managing renewal processes and how you've driven customer retention in past roles. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Commercial Renewals Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Commercial Renewals Manager. Highlight your experience in managing renewal processes and customer retention, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for commercial insurance and how you can contribute to our team. Share specific examples of how you've driven results in previous roles.
Showcase Your Organisational Skills: Since this role requires exceptional organisational skills, mention any tools or methods you use to stay organised. We love seeing how you manage your workload effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Brown & Brown, Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial insurance products and the renewal process. Familiarise yourself with common terms and practices in the industry, as this will help you speak confidently about your experience and how it relates to the role.
✨Showcase Your Organisational Skills
Since the role requires exceptional organisational skills, prepare examples that demonstrate how you've successfully managed multiple tasks or projects in the past. Think about specific situations where your attention to detail made a difference in the outcome.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your excellent communication skills to engage them in conversation, and don’t hesitate to ask insightful questions about their team dynamics and company culture.
✨Highlight Your Results-Driven Mindset
Be ready to discuss your track record in client retention and upselling. Prepare metrics or success stories that showcase how your efforts have positively impacted previous employers, as this will resonate well with the company's focus on results and customer satisfaction.