Renewals Executive in Kent

Locations: Maidstone, England, United Kingdom

Time type: Full time

Posted on: Posted 2 Days Ago

Job Requisition ID: R26_0000000731

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. First Insurance, a valued member of Brown & Brown UK, are looking to recruit an experienced Renewals Executive to join their team. The successful applicant will play a key role in supporting the growth of the Company, by proactively ensuring all renewals allocated are renewed in a correct and accurate manner. They will also be tasked with providing an excellent customer experience and specialist advice in line with Company values, and undertaking accurate administrative tasks.

Job Objective: The role of the renewal executive is to retain and expand the existing book of business and to advise on the most appropriate insurance to meet the client’s needs.

Specific Duties and Responsibilities:

• Responsible for renewing your own book of business each month (approx. 20+ clients, which are both client facing and telephone based).
• Accurately completes administrative tasks such as issuing documents to the client, diary management, checking proposal documents, renewals re-broking, setting up policy records, creating client schedules, and handling insurer and client queries.
• Sell the benefits of renewal to clients.
• Achieve income targets whilst adhering to FCA compliance obligations.
• The achievement of retention targets alongside income targets.
• Provide quotes for existing clients generating new business e.g. excess layers, cross selling additional policies.
• Making contact with clients when their policy falls due for renewal, ensuring that any cover or policy changes are actioned along with the completion of a full market search to obtain the most competitive product.
• To administer the renewal from the initial review, through to market search, quotation, closing of sale, issuing of cover and follow up documentation requests.
• Negotiating insurance rates with clients and underwriters and to trade with insurers to maximise income potential.
• Manage incoming enquiries, for example mid-term adjustments, deal with the request or direct them to relevant departments.
• Deliver exceptional levels of customer service at all times.
• General administration work: Prioritise all client communication (via phone, email and in person) to ensure the customer receives a high level of customer service.
• To ensure accuracy, efficiency and professionalism when dealing with internal and external clients, including both colleagues and insurers.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.