At a Glance
- Tasks: Provide top-notch service to customers and maximise business opportunities.
- Company: Join a leading insurance brokerage with a strong team culture.
- Benefits: Competitive salary, bonus structure, flexible benefits, and professional development support.
- Other info: Enjoy a supportive work environment with no shifts and great career growth potential.
- Why this job: Be part of a collaborative team making a real impact in the insurance industry.
- Qualifications: Sales or customer service experience; insurance knowledge is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Location: Crewe (On-site)
Package: Negotiable + Bonus + Benefits
This is a great opportunity to become a valued member of our Personal Lines Insurance team based in Crewe. The main requirement for the role is to provide excellent levels of service to both new and existing customers, utilising strong sales and negotiation skills to ensure we maximise new business opportunities.
The day to day:
- Deliver excellent customer service to all customers
- Uphold the company's mission statement and values
- Responsible for the achievement of individual income target
- The achievement of new business case count and retention targets
- Maximising sales opportunities by proactively selling and securing additional business
- Raising underwriting concerns and rating risks appropriately
- Accurately complete administrative tasks such as post, diary as well as account and insurer queries
- Securing a consistent pass rate on all call observations
- Awareness of complaint handling - Being able to resolve minor customer complaints and being fully aware of the company complaints process
- Liaise and build relationships with insurers and customers - both internally and externally
- General administration work: Prioritise all client communication (via phone, email and in-person) to ensure the customer receives a high level of customer service
About you:
- The successful applicants should have at least 12 months sales or customer service experience. Insurance experience is desirable, but this is not essential and product training will be provided.
- You'll be a good communicator and have strong numerical and verbal skills.
The Rewards:
- A negotiable basic salary coupled with a bonus structure that will add significantly to this, a benefits package that includes all the normal pieces (Pension, Holidays, DIS, Share Save) and access to a wider flexible benefits package once you've completed your probation.
- An adult working environment on a Monday to Friday basis with no shifts. Full support for ongoing development, with regular training and development available and funding available for professional qualifications.
- Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation).
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
About Us
Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.
We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.
Personal Lines Renewals Handler in Crewe employer: Brown & Brown, Inc.
Brown & Brown, Inc. is an excellent employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth. Located in Borehamwood, the company offers competitive benefits including 23 days of holiday and private health care, ensuring a healthy work-life balance while empowering team members to excel in their roles.
