At a Glance
- Tasks: Provide first-line support for Acturis, resolving queries and improving system functionality.
- Company: Dynamic insurance company with a focus on meritocracy and customer satisfaction.
- Benefits: Negotiable salary, hybrid working, and opportunities for professional growth.
- Other info: Fast-paced environment with diverse team and career advancement opportunities.
- Why this job: Join a supportive team and make a real impact in the insurance industry.
- Qualifications: 2 years of Acturis experience and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Job Purpose
The Acturis Support Officer is responsible for providing first‐line functional and system support for Acturis to the business, via phone and email. The role requires a strong understanding of insurance operations and Acturis functionality to resolve user issues, support system configuration changes, and proactively identify opportunities for improvement. Working closely with the Acturis Support Lead and wider Retail Operations team, the postholder will provide effective, timely remote and on‐site support, helping to ensure Acturis is used consistently, efficiently, and in line with governance controls across the business.
Key Responsibilities
- Provide first‐line Acturis support to the business, responding to queries and issues via phone and email.
- Assist the Acturis Support Lead in delivering a high‐quality support service aligned to business priorities and SLAs.
- Liaise with third‐party suppliers, including Acturis, to ensure incidents, defects, and change requests are progressed and resolved accurately and in a timely manner.
- Support configuration changes across Acturis environments, including documentation and system updates, working closely with Senior Business Support Officers.
- Provide on‐site Acturis support for new user groups, acquisitions, or migrations as required.
- Assist with system migrations and onboarding activity where applicable.
- Proactively identify opportunities to improve Acturis configuration, functionality, or ways of working, and feed these into the Acturis change and governance process.
Principal Accountabilities
- Timely and accurate resolution of Acturis-related business queries and issues.
- Adherence to agreed service levels and operational priorities.
- Compliance with Acturis Change Board controls, governance, and documentation standards.
- High levels of accuracy and attention to detail, with minimal errors.
- Contribution of new ideas to improve system use, processes, and user experience.
- Work with Acturis Training and Support Officers to ensure user guidance and training materials remain current and accurate.
- Provide ad‐hoc support to the Head of Operational Delivery as required.
Knowledge, Skills & Experience
Essential
- Minimum of 2 years’ hands‐on experience using Acturis in an insurance broking environment.
- Good understanding of insurance broking operations and workflows, including exposure to the UK insurance and/or Lloyd’s market.
- Strong problem‐solving skills with the ability to diagnose issues and identify appropriate solutions.
- High attention to detail and accuracy.
- Strong verbal and written communication skills, with the ability to explain system concepts clearly to users.
- Ability to manage a wide range of stakeholders and provide appropriate levels of support.
- Experience working with third‐party suppliers.
- Ability to multitask effectively in a fast‐paced operational environment.
- Proficient in Microsoft Excel, PowerPoint, and other Microsoft Office tools.
Desirable
- Experience supporting system configuration changes or system migrations.
- Exposure to change governance processes within an insurance or financial services environment.
- Experience supporting users across multiple sites or business units.
- Experience using and working with IT / service management ticketing systems (e.g. for logging, prioritising, and tracking support requests).
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Business Support Officer employer: Brown & Brown, Inc.
As a Business Support Officer in London, you will thrive in a dynamic and inclusive work environment that champions meritocracy and rewards initiative. With hybrid working options and a strong focus on employee development, our company fosters a culture of collaboration and continuous improvement, ensuring that you have the tools and support needed to excel in your role while contributing to meaningful customer outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for a Business Support Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for support roles, especially around Acturis and insurance operations. Practise your answers and think of examples that showcase your problem-solving skills and attention to detail.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Business Support Officer gig. Plus, applying directly gives you a better chance of standing out in the crowd.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support Officer role. Highlight your experience with Acturis and any relevant insurance operations knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We value strong problem-solving skills, so let us know how you've diagnosed issues and found solutions in the past.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Brown & Brown, Inc.
✨Know Your Acturis Inside Out
Make sure you brush up on your Acturis knowledge before the interview. Be ready to discuss specific functionalities and how you've used them in past roles. This will show that you’re not just familiar with the system, but that you can leverage it effectively to support the business.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled issues in previous positions, especially related to Acturis or insurance operations. Highlight your thought process and the steps you took to resolve problems, as this will demonstrate your strong problem-solving abilities.
✨Communicate Clearly and Confidently
Since the role involves liaising with various stakeholders, practice explaining complex concepts in simple terms. Use clear and concise language during the interview to showcase your communication skills, which are crucial for this position.
✨Bring Ideas for Improvement
Think about ways you could enhance Acturis functionality or user experience based on your past experiences. Presenting these ideas during the interview will not only show your proactive mindset but also your commitment to continuous improvement within the organisation.
