At a Glance
- Tasks: Support and grow PRS and HFA membership schemes while delivering excellent customer service.
- Company: Join HFIS Limited, part of Brown & Brown, known for trusted brands.
- Benefits: Enjoy 23 days holiday, private healthcare, and support for professional qualifications.
- Other info: Relaxed dress code and opportunities for career development in a diverse team.
- Why this job: Be the first point of contact and make a real impact in a fast-paced environment.
- Qualifications: Strong customer service skills and experience in a multi-channel contact centre preferred.
The predicted salary is between 30000 - 40000 £ per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
You are applying for a role with HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.
Working options: office-based with optional rotational remote working in line with divisional requirements
Working pattern: full time
Working hours: 37.5 (Monday – Friday) hours per week
Reports to: Memberships Team Lead
What we’re looking for: We’re looking for a highly organised and customer-focused Membership Officer to join our Membership Team. In this role, you’ll play a key part in supporting and growing our PRS and HFA membership schemes, ensuring a seamless experience for both new and existing members. You’ll be the first point of contact for enquiries, managing membership applications, renewals and amendments, while delivering excellent customer service across multiple channels. You’ll also support the wider team with administrative, compliance and sales-related tasks, helping to drive engagement and membership growth. This is a varied role suited to someone who thrives in a fast-paced, service-driven environment where attention to detail, strong communication skills and a proactive approach are essential.
Some of the things you'll get up to:
- Customer & Member Support
- Acting as the first point of contact via phone, email and post
- Responding to membership enquiries within agreed timescales
- Processing applications, renewals, amendments, cancellations and refunds
- Managing inbound calls and maintaining accurate system notes
- Responding to compliance-related queries (e.g. confirming membership status)
- Membership & Administration
- Supporting membership onboarding, including sending packs and follow-ups
- Contacting lapsed or prospective members to encourage engagement
- Producing weekly reports on non-renewals for the Compliance team
- Managing shared inboxes and directing enquiries where appropriate
- Sales & Growth
- Converting inbound enquiries into memberships
- Following up on abandoned registrations and leads
- Supporting website enquiries and maintaining prospect lists
- General Support
- Assisting with product development and service improvements
- Keeping up to date with developments in the property and PRS market
- Supporting events, trade shows and wider team activity when required
We’d like you to have:
- Strong customer service skills with a confident telephone manner
- Experience working in a multi-channel contact centre environment
- Excellent communication skills, both written and verbal
- High attention to detail and strong organisational skills
- Ability to manage multiple tasks and prioritise effectively
- A proactive, solution-focused mindset
- Good working knowledge of Microsoft Office (Word, Excel, PowerPoint)
- Team player who builds strong working relationships
- Experience within the property sector or private rented sector, is also beneficial but not essential
Benefits:
- 23 days holiday + UK bank holidays
- Life assurance
- Private health care for you and dependents
- Employee assistance programme, including GP line, cashback for treatments, advice line
- Season ticket loan
- Rental deposit loan
- Annual leave purchase scheme
- As part of the HFIS Group, access to discounted personal insurance is available
At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training. We have a relaxed and friendly environment, and our dress code reflects this. We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Membership Officer (PRS & HFA) in Borehamwood employer: Brown & Brown, Inc.
HFIS Limited is an exceptional employer located in Borehamwood, offering a supportive and dynamic work environment that prioritises employee growth and development. With a strong focus on customer service, the company provides comprehensive benefits including private healthcare, life assurance, and opportunities for professional qualifications, all within a relaxed and friendly atmosphere. Join us to be part of a diverse team that values meritocracy and rewards proactive individuals committed to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Officer (PRS & HFA) in Borehamwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HFIS Limited and its brands. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and membership management. Think about examples from your past experiences that highlight your skills and how they align with what they're looking for.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Membership Officer, you'll need to demonstrate that you can handle enquiries effectively and maintain strong relationships with members.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Membership Officer (PRS & HFA) in Borehamwood
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Membership Officer role. Highlight your customer service skills and any relevant experience in a multi-channel contact centre environment. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to showcase your written and verbal skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with managing enquiries or providing support.
Highlight Your Organisational Skills:As a Membership Officer, you'll need to juggle multiple tasks. In your application, give examples of how you've successfully managed various responsibilities in the past. We love seeing candidates who are proactive and detail-oriented!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company culture!
How to prepare for a job interview at Brown & Brown, Inc.
✨Know Your Membership Schemes
Before the interview, make sure you understand the PRS and HFA membership schemes inside out. Familiarise yourself with their benefits and how they operate. This will not only show your enthusiasm for the role but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you resolved issues or improved a customer's experience. This is crucial since the role heavily focuses on providing excellent support to members.
✨Demonstrate Organisational Skills
Since the job requires managing multiple tasks, be ready to discuss how you prioritise and organise your workload. You could mention tools or methods you use to stay on top of your responsibilities, which will highlight your attention to detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, upcoming projects, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
