At a Glance
- Tasks: Support and grow membership schemes while ensuring a seamless experience for members.
- Company: Join HFIS Limited, part of Brown & Brown, known for trusted brands.
- Benefits: Enjoy 23 days holiday, private healthcare, and professional development support.
- Other info: Relaxed environment with opportunities for career growth and training.
- Why this job: Be the first point of contact and make a real difference in member experiences.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
You are applying for a role with HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.
Working options: office-based with optional rotational remote working in line with divisional requirements
Working pattern: full time
Working hours: 37.5 (Monday – Friday) hours per week
Reports to: Memberships Team Lead
What we’re looking for: We’re looking for a highly organised and customer-focused Membership Officer to join our Membership Team. In this role, you’ll play a key part in supporting and growing our JCCP and CRS membership schemes, ensuring a seamless experience for both new and existing members. You’ll be the first point of contact for enquiries, manage membership applications and renewals, and support the wider team with administrative and operational tasks. This is a varied role suited to someone who thrives in a fast-paced, service-driven environment where attention to detail and communication skills are essential.
Some of the things you'll get up to:
- Process new and renewal memberships, including conducting risk assessments where required
- Act as the first point of contact for members and prospective members via phone, email, and post
- Respond to all enquiries within agreed service levels
- Manage and monitor inboxes, ensuring queries are resolved or escalated as appropriate
- Follow up on abandoned registrations, renewals, and leads
- Handle cancellations, refunds, and membership amendments
- Support onboarding with partner organisations
- Maintain accurate records, including logging notes from telephone conversations
- Assist with meeting coordination, including scheduling and minute-taking
- Support website updates and administrative tasks
- Attend trade shows and events when required
- Work collaboratively with the wider Membership Team, providing support as needed
We’d like you to have:
- Excellent written and verbal communication skills
- Strong customer service experience with a professional telephone manner
- Experience working in a multi-channel contact centre or similar environment
- Exceptional attention to detail and accuracy
- Strong organisational and time management skills
- Confidence using Microsoft Office (Excel, Word, PowerPoint) and learning new systems
- A proactive, solutions-focused mindset
- The ability to work both independently and as part of a team
Benefits:
- 23 days holiday + UK bank holidays
- Life assurance
- Private health care for you and dependents
- Employee assistance programme, including GP line, cashback for treatments, advice line
- Season ticket loan
- Rental deposit loan
- Annual leave purchase scheme
- As part of the HFIS Group, access to discounted personal insurance is available
At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training. We have a relaxed and friendly environment, and our dress code reflects this. We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Membership Officer (JCCP) in Borehamwood employer: Brown & Brown, Inc.
HFIS Limited is an exceptional employer located in Borehamwood, offering a supportive and dynamic work environment that prioritises employee growth and development. With a strong focus on meritocracy, we provide our team members with opportunities for professional qualifications and extensive training, alongside a comprehensive benefits package that includes private healthcare and generous holiday allowances. Our relaxed culture fosters collaboration and inclusivity, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Officer (JCCP) in Borehamwood
✨Tip Number 1
Get to know the company! Research HFIS Limited and its brands like mydeposits and Total Landlord Insurance. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at HFIS.
We think you need these skills to ace Membership Officer (JCCP) in Borehamwood
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Membership Officer role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your written and verbal skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Be Organised:We love a well-structured application! Make sure your CV is easy to read and logically organised. Use bullet points to break down your experiences and achievements, making it easier for us to see how you fit into our team.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application goes straight to us and allows you to keep track of your application status easily. We can’t wait to hear from you!
How to prepare for a job interview at Brown & Brown, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research HFIS Limited and its brands. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Membership Officer, you'll be the first point of contact for members. Prepare examples from your past experiences where you've excelled in customer service. Highlight your communication skills and how you handle enquiries or complaints with professionalism.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage your time and prioritise tasks. You might even want to bring a planner or a digital tool you use to keep track of your responsibilities to illustrate your approach.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the Membership Team's goals, challenges, and how success is measured in this role. This shows that you're not just interested in the job, but also in contributing to the team's success.
