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- Tasks: Join our Property Claims team and help customers navigate their claims with care.
- Company: Be part of HFIS Limited, a trusted name in insurance and property solutions.
- Benefits: Enjoy 23 days holiday, private healthcare, and support for professional development.
- Why this job: Make a real difference by delivering excellent customer service in a supportive environment.
- Qualifications: Experience in claims handling and strong communication skills are essential.
- Other info: Relaxed dress code and a friendly team culture await you!
The predicted salary is between 28800 - 43200 ÂŁ per year.
Locations: Borehamwood, England, United Kingdom
Time type: Full time
Posted on: Posted 16 Days Ago
Job requisition id: R25_0000004065
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
You are applying for a role with HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.
Working options: Office-based with optional rotational remote working in line with divisional requirements
Working pattern: Full time
Working hours: 37.5 (Monday – Friday) hours per week
Reports to: Broking Department Lead
What we’re looking for:
- Experience of working in a claims environment
- Excellent attention to detail
- Ability to plan, organise and meet set deadlines
- Passionate about delivering excellent customer service
- Excellent communication skills
- Effective team player
Some of the things you’ll get up to:
- Accurately recording and analysing information in order to validate and proceed with the claim
- Negotiating, settling and/or repudiating claims within delegated limits of authority
- Acting in accordance with the agreed procedures and protocols under Delegated Authority Schemes
- Processing and maintaining client/departmental emails
- Maintaining diary systems by written and oral communications
- Servicing calls where required, maintaining professional relationships with loss adjusters, insurers and other relevant legal and claims professionals
- Answering, resolving and/or transferring inbound phone calls when required
We’d like you to have:
- An excellent level of written and spoken English and Mathematical skills
- Sound knowledge of Microsoft Office packages
- Drive and self-determination with the ability to identify problems and implement solutions
- Ability to demonstrate flexibility and adaptability
- Experience in the property sector especially the private rented sector (useful but not essential)
- A basic understanding of the insurance or financial services industry (useful but not essential)
Benefits:
- 23 days holiday + UK bank holidays
- Life assurance
- Private health care for you and dependents
- Employee assistance programme, including GP line, cashback for treatments, advice line
- Season ticket loan
- Rental deposit loan
- Annual leave purchase scheme
- Access to discounted personal insurance
At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. We have a relaxed and friendly environment, and our dress code reflects this. We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.
We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.
Claims Handler in Borehamwood employer: Brown & Brown, Inc.
Contact Detail:
Brown & Brown, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Borehamwood
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for clients in the past. This will demonstrate that you’re a great fit for the Claims Handler role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Claims Handler in Borehamwood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Handler role. Highlight your experience in claims environments and any relevant skills that match what we're looking for. This shows us you’re genuinely interested!
Show Off Your Communication Skills: Since you'll be preparing written responses and communicating with customers, it's crucial to demonstrate your excellent written English. Use clear and concise language in your application to reflect this skill.
Highlight Attention to Detail: We need someone who can accurately record and analyse information. In your application, mention specific examples where your attention to detail made a difference in your previous roles. This will help us see how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Brown & Brown, Inc.
✨Know Your Claims Stuff
Make sure you brush up on your knowledge of claims processes and the property sector. Familiarise yourself with common terms and procedures, as this will show that you're serious about the role and can hit the ground running.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially when resolving issues or providing guidance.
✨Demonstrate Attention to Detail
In a claims handler role, accuracy is key. Bring examples of how you've successfully managed data entry or documentation in the past. You might even want to prepare a few scenarios where your attention to detail made a difference.
✨Be a Team Player
Highlight your ability to work collaboratively. Think of instances where you've built strong relationships with colleagues or external partners. This will resonate well, as the company values teamwork and effective communication.
