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- Tasks: Lead a dynamic Sales Support Team in delivering top-notch client service and administrative support.
- Company: Join a leading health insurance firm with a focus on teamwork and innovation.
- Benefits: Negotiable salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth and to work in a collaborative atmosphere.
- Why this job: Make a real difference in the health insurance sector while developing your leadership skills.
- Qualifications: Experience in sales support or team leadership, preferably in health insurance.
The predicted salary is between 30000 - 40000 £ per year.
The Sales Support Team Leader is responsible for the day-to-day leadership, performance and quality management of a Sales Support Team, ensuring the delivery of a first-class administrative and client support service to the sales function. Reporting to the Operations Manager, this role combines hands-on technical expertise with people leadership, workload management, and quality assurance, acting as a key operational bridge between front-line delivery and operational management.
The role requires close collaboration with consultants, insurers, internal stakeholders, the Operations Manager and Operations Director to ensure that all sales support activity is delivered accurately, compliantly and in line with agreed service standards, operational KPIs and FCA regulatory requirements. A Team Leader will also maintain a small client portfolio to support our sales teams in delivering a professional client service and the administration of products across our commercial and/or consumer health, protection and wellbeing insurance ranges and/or workplace pension offering.
Key Responsibilities & Accountabilities
- Leadership & People Management
- Provide day-to-day leadership and supervision of the Sales Support Team, ensuring tasks are allocated effectively and deadlines are met.
- Act as line manager for Sales Support Administrators, including regular 1:1s, performance feedback and absence management.
- Coach, train and mentor team members, supporting their ongoing development and progression.
- Deputise for the Operations Manager where required on Sales Support–related matters.
- Act as a positive role model, promoting professional standards, collaboration and accountability.
- Operational Delivery & Quality Management
- Oversee the accurate and timely processing of new business, renewals and mid-term adjustments across applicable product lines.
- Implement and maintain peer review and quality assurance checks, addressing errors, trends and training needs.
- Monitor team workloads, capacity and productivity, escalating risks or resource pressures as appropriate.
- Support the Operations Manager with the monitoring of operational KPIs, SLAs and service standards.
- Client, Consultant & Stakeholder Support
- Act as the primary escalation point for complex or sensitive sales support queries from Consultants, Clients and Insurers.
- Maintain strong working relationships with internal and external stakeholders to ensure smooth service delivery.
- Represent the Sales Support function professionally at meetings and internal forums when required.
- Compliance, Controls & Best Practice
- Ensure all activity complies with FCA regulations, Treating Customers Fairly principles and internal policies.
- Handle customer and business data in accordance with GDPR and data protection requirements.
- Identify process improvements and efficiencies and work with the Operations Manager to implement best practice.
- Support the development and embedding of documented procedures and training materials.
- General Responsibilities
- Maintain a safe and organized working environment.
- Undertake any other reasonable duties as requested by the Operations Manager, Directors or senior leadership team.
Key Skills & Competencies
- Proven experience in a senior sales support or team supervisory role.
- Health insurance experience.
- Strong operational knowledge of at least 1 product area with a commitment to develop knowledge in additional product areas.
- Demonstrable leadership, coaching and people management skills.
- Excellent organizational skills with the ability to manage competing priorities.
- High levels of accuracy and attention to detail.
- Confident communicator with strong written and verbal skills.
- Proactive problem solver with the ability to identify and implement improvements.
- Ability to work under pressure while maintaining service quality.
- Strong working knowledge of company systems, CRM platforms and Microsoft Office.
Responsible For
- Sales Support Team performance and day-to-day delivery.
- Quality assurance and workload management within Sales Support.
- Company laptop and associated equipment.
Qualifications
- Educated to GCSE standard or equivalent, including passes in Mathematics and English.
- Attained or a willingness to study for relevant professional qualifications.
For more information please apply online or contact Dan Hurley.
Sales Support Leader (Health Insurance) in Bournemouth employer: Brown & Brown Health and Employee Benefits
Contact Detail:
Brown & Brown Health and Employee Benefits Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Leader (Health Insurance) in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the health insurance sector on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your leadership skills and operational knowledge align with their values. Tailor your examples to highlight your experience in sales support!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently, especially when discussing your coaching and mentoring experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Support Leader (Health Insurance) in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and sales support experience, especially in health insurance, to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've successfully led teams or improved processes in previous roles, so we can see your potential impact on our Sales Support Team.
Showcase Your Communication Skills: Since this role involves a lot of collaboration, make sure your application demonstrates your strong written and verbal communication skills. We want to see how you can effectively engage with clients, consultants, and stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Brown & Brown Health and Employee Benefits
✨Know Your Stuff
Make sure you brush up on your health insurance knowledge. Understand the key products and services offered by the company, as well as any recent changes in regulations. This will show that you're not just interested in the role but also invested in the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed projects in the past. Highlight your coaching and mentoring experiences, as these are crucial for the Sales Support Leader role. Be ready to discuss how you handle performance feedback and support team development.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified issues and implemented solutions. This could be related to operational efficiency or client support. Being able to articulate your proactive approach to problem-solving will set you apart from other candidates.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about the team dynamics and company culture. This not only shows your interest but also helps you assess if the company is the right fit for you.