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- Tasks: Provide top-notch service to customers while maximising sales opportunities.
- Company: Join a growing Personal Lines Insurance team in Newcastle - Under - Lyme.
- Benefits: Negotiable salary, 25 days holiday, pension, and professional development support.
- Other info: Enjoy flexible benefits and a share save scheme for added perks.
- Why this job: Be part of an exciting growth phase and build a rewarding career.
- Qualifications: Sales or customer service experience preferred; insurance knowledge is a bonus.
The predicted salary is between 36000 - 60000 £ per year.
This is a great opportunity to become a valued member of our Personal Lines Insurance team based in Newcastle - Under - Lyme.
The main requirement for the role is to provide excellent levels of service to both new and existing customers, utilising strong sales and negotiation skills to ensure we maximise new business opportunities. You will be joining us during this exciting period of growth, with a fantastic opportunity to build an excellent career here.
About you:
- The successful applicants should have at least 12 months sales or customer service experience.
- Insurance experience is desirable, but this is not essential and product training will be provided.
- You’ll be a good communicator and have strong numerical and verbal skills.
The day to day:
- Deliver excellent customer service to all customers.
- Uphold the company's mission statement and values.
- Responsible for the achievement of individual income target.
- The achievement of new business case count and retention targets.
- Maximising sales opportunities by proactively selling and securing additional business.
- Raising underwriting concerns and rating risks appropriately.
- Accurately complete administrative tasks such as post, diary as well as account and insurer queries.
- Securing a consistent pass rate on all call observations.
- Awareness of complaint handling - being able to resolve minor customer complaints and being fully aware of the company complaints process.
- Liaise and build relationships with insurers and customers - both internally and externally.
- General administration work: Prioritise all client communication (via phone, email and in-person) to ensure the customer receives a high level of customer service.
The Rewards:
- A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.).
- Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares post probation).
- Full support for your professional development (including fully funded qualifications).
Personal Lines Executive in Stoke-on-Trent employer: Brown & Brown (Europe)
Contact Detail:
Brown & Brown (Europe) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Lines Executive in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Since this role is all about maximising new business opportunities, be ready to demonstrate your strong sales and negotiation skills during interviews. Role-play with a friend or use our resources to sharpen your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Personal Lines Executive in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Sales Skills: Make sure to highlight your sales and customer service experience in your application. We want to see how you've successfully engaged with customers and maximised business opportunities in the past!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the Personal Lines Executive role. We love seeing candidates who take the time to connect their background with our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at Brown & Brown (Europe)
✨Know Your Stuff
Before the interview, make sure you understand the basics of personal lines insurance. Brush up on common terms and concepts, even if you don't have direct experience. This will show your enthusiasm and willingness to learn.
✨Show Off Your Sales Skills
Prepare examples from your past experiences where you've successfully sold a product or resolved a customer issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your strong sales and negotiation skills.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and sales. This will help you feel more confident and articulate during the actual interview.
✨Ask Smart Questions
At the end of the interview, be ready to ask insightful questions about the company culture, team dynamics, and growth opportunities. This shows that you're genuinely interested in the role and want to be a part of their exciting growth.