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- Tasks: Manage claims from start to finish, ensuring client satisfaction and efficient resolution.
- Company: Join a leading insurance firm known for high customer satisfaction and retention rates.
- Benefits: Enjoy a negotiable salary, comprehensive benefits, and free on-site parking.
- Why this job: Be part of a supportive team with opportunities for career progression in a stable environment.
- Qualifications: 5+ years in claims handling, strong communication skills, and attention to detail required.
- Other info: Work hours are 9am to 5.30pm, Monday to Friday, with local amenities nearby.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for a Senior Claims and Risk Management Executive to join our professional and welcoming team in Orpington. Our Orpington location offers high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients.
The position of Senior Claims and Risk Management Executive is a key role and requires a professional approach. You will play an integral role within the business by ensuring that claims are dealt with promptly and efficiently from first notification through to settlement, while maintaining regular contact with our clients with updates. Specialising in Commercial Insurance for SME and Corporate customers, this role is focused in our Commercial non-motor division.
Day to day:
- Handle both client and Insurer elements of large or complex losses, including; Public and Employers Liability, Property, BI and/or Financial lines policies.
- Have an in-depth knowledge of Insurance claims law, and policy wordings to secure the best possible settlements for our customers.
- Protect the business from E&O. Dealing with Indemnity issues with Insurers.
- Build meaningful relationships with business owners.
- Provide Risk Management expertise, using data and trend analysis.
- Liaise and deal with building surveyors, loss adjusters and assessors.
- Incoming and outbound Claims call handling (new and existing clients).
- Corresponding and communicating with clients and Insurance companies.
- Deal with Commercial claims from first notification to final settlement.
- Resolve any day to day claims queries and issues received through to resolution.
- Monitor and maintain up to date information within the claims register.
- Monitor reserves and claims position.
- Advise clients about Risk Management and how this will benefit them in respect of claims.
- Ensure a comprehensive record is constantly updated and noted on the electronic file/Open GI system.
- Liaise and work alongside Claims Team to identify any potential problems or issues.
- Meet all company set targets and objectives.
- Data input.
- Maintain day to day Compliance procedures for FCA Regulation.
- Customer service.
- Maintain a complete and comprehensive training record/log.
- Share ideas or suggestions for business improvement with Management.
- Advise Manager of any backlog in work in a timely manner.
- Effectively manage individual diary and personal workflow.
- Resolve client complaints/issues.
- Produce regular claims reports for clients/sales team for meetings.
- Produce renewal reports in respect of claims history.
- Undertake client visits for prospective/new/renewal and review meetings, monthly or quarterly.
- Build close relationships with key and VIP clients.
What's on Offer:
- Negotiable Salary
- Comprehensive benefits package (pension etc)
- Free on-site parking
- Local amenities (gym, shops, restaurants & pubs within walking distance, opposite a golf course)
- Great outside space
- Professional Qualifications such as CII
- 9am to 5.30pm Mon-Friday
Your Experience:
- Minimum of 5 years relevant experience in a claims handling role
- Ability to Negotiate and Influence
- Effective Communication skills both written and verbal
- High attention to detail
- Form and develop strong Insurer and Client relationships
- High Level Customer Service skills
- Time management and Organisational skills
- Decision Making Skills
Senior Claims and Risk Management Executive employer: Brown & Brown (Europe)
Contact Detail:
Brown & Brown (Europe) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims and Risk Management Executive
✨Tip Number 1
Network with professionals in the insurance industry, especially those who specialise in claims and risk management. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest trends and regulations in commercial insurance, particularly regarding claims handling. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you successfully managed complex claims or improved processes. Highlighting your problem-solving skills and ability to build relationships with clients and insurers will set you apart.
✨Tip Number 4
Research StudySmarter's values and mission to align your responses during the interview. Showing that you understand and resonate with our commitment to customer satisfaction and professional growth can make a strong impression.
We think you need these skills to ace Senior Claims and Risk Management Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in claims handling and risk management. Focus on your ability to negotiate, communicate effectively, and manage client relationships, as these are key skills for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that demonstrate your expertise in commercial insurance and your understanding of claims processes.
Showcase Relevant Achievements: Include quantifiable achievements in your application, such as successful settlements you've secured or improvements in client satisfaction rates. This will help illustrate your impact in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the claims management field.
How to prepare for a job interview at Brown & Brown (Europe)
✨Showcase Your Expertise
Make sure to highlight your in-depth knowledge of insurance claims law and policy wordings during the interview. Be prepared to discuss specific cases where you secured favourable settlements for clients, as this will demonstrate your capability in handling complex claims.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might be asked to explain how you would handle client queries or complaints, so think of examples that showcase your customer service skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Prepare by thinking through potential challenges you might face in claims management and how you would address them, particularly in relation to risk management and compliance.
✨Build Rapport with Interviewers
Since building relationships is crucial in this role, aim to establish a connection with your interviewers. Show genuine interest in their experiences and the company culture. This can help you stand out as a candidate who values teamwork and collaboration.
