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- Tasks: Handle commercial motor accounts, manage client communications, and support sales teams.
- Company: Join a leading insurance firm with a focus on customer satisfaction.
- Benefits: Negotiable salary, 25 days holiday, pension, and professional development support.
- Why this job: Grow your career in a supportive environment with opportunities for progression.
- Qualifications: Experience in insurance or transferable skills from customer-focused roles.
- Other info: Dynamic team atmosphere with a commitment to training and compliance.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a Commercial Motor Account Handler to join our professional and welcoming team in Orpington. Our Orpington office offers high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients.
The position will suit an experienced insurance individual looking to further develop their career. The successful candidate will be studying towards their Cert CII or be fully qualified. We are also open to candidates with transferable skills, having worked within financial services in a customer-based role. If you have the right attitude and a willingness to learn, we are keen to consider your application.
We are looking for someone with excellent communication skills, attention to detail, and the ability to build strong relationships with both clients and colleagues. Working alongside like-minded and experienced insurance brokers, this is a long-term opportunity with a 'forever company' that will provide career progression and security.
Day to day:
- Incoming and outbound call handling.
- Corresponding and communicating with clients and insurance companies.
- Mid term adjustments.
- Data input.
- Customer service.
- Checking covers, warranties, endorsements to ensure that they are correct and in line with quotations provided.
- Providing broking and admin support to the sales teams.
- Cross selling other insurance products.
- Daily inbound and outbound post.
- Liaising with insurers and clients pre and post sale.
- Dealing with calls of a technical nature from internal Account Executives along with Insurers and Clients.
- Effectively manage individual diary.
- Maintaining day to day compliance procedures for FCA regulations.
- Maintaining a complete and comprehensive training record.
- Advising manager of any backlog in work in a timely manner.
- Advising manager of any debt recovery problems or contentious issues in a timely manner.
What's on offer:
- A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.)
- Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares post probation).
- Full support for your professional development (including fully funded qualifications).
Your Experience:
- Insurance Broking experience.
- Negotiation skills.
- Effective communication - both written and verbal.
- Ability to work alone and as part of a team.
- High attention to detail.
- Form and develop strong insurer and client relationships.
- High level customer service skills.
- Time management and organisational skills.
- Analytical and problem solving skills.
Commercial Motor Account Handler in Orpington employer: Brown & Brown (Europe)
Contact Detail:
Brown & Brown (Europe) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Motor Account Handler in Orpington
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about opportunities for a Commercial Motor Account Handler. A friendly chat can sometimes lead to job openings that aren't even advertised!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of commercial motor insurance. We recommend researching common questions and scenarios you might face. Being well-prepared shows your commitment and helps you stand out from the crowd.
✨Tip Number 3
Showcase your communication skills! During interviews or networking events, practice articulating your thoughts clearly and confidently. Remember, building strong relationships is key in this role, so let your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team in Orpington!
We think you need these skills to ace Commercial Motor Account Handler in Orpington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Commercial Motor Account Handler role. Highlight your relevant experience in insurance and customer service, and don’t forget to mention any qualifications like Cert CII if you have them!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team in Orpington. Share your passion for the insurance industry and how your skills can help us maintain our high customer satisfaction rates.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any experiences where you’ve built strong relationships with clients or colleagues.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Brown & Brown (Europe)
✨Know Your Stuff
Make sure you brush up on your insurance knowledge, especially around commercial motor policies. Familiarise yourself with common terms and concepts, as well as the specific products offered by the company. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or colleagues in the past. This will help demonstrate your ability to build strong relationships, which is key for this position.
✨Highlight Attention to Detail
In insurance, details matter! Be ready to discuss situations where your attention to detail made a difference. Whether it was catching an error or ensuring compliance, showcasing this skill will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or career progression opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it keeps the conversation engaging!