At a Glance
- Tasks: Provide first-line support for Acturis, resolving user issues via phone and email.
- Company: Dynamic insurance company with a focus on innovation and teamwork.
- Benefits: Negotiable salary, hybrid working, and opportunities for professional growth.
- Other info: Collaborative environment with potential for career advancement.
- Why this job: Join a supportive team and enhance your skills in a thriving industry.
- Qualifications: Strong understanding of insurance operations and Acturis functionality.
The predicted salary is between 30000 - 40000 € per year.
The Acturis Support Officer is responsible for providing first-line functional and system support for Acturis to the business, via phone and email. The role requires a strong understanding of insurance operations and Acturis functionality to resolve user issues, support system configuration changes, and proactively identify opportunities for improvement. Working closely with the Acturis Support Lead and wider Retail Operations team, the postholder will provide effective, timely remote and on-site support, helping to ensure Acturis is used consistently, efficiently, and in line with governance controls across the business.
Key Responsibilities:
- Provide first-line Acturis support to the business, responding to queries and issues via phone and email.
- Assist the Acturis Support Lead in delivering a high-quality support service aligned to business priorities and SLAs.
- Liaise with third-party suppliers, including Acturis, to ensure incidents, defects, and change requests are progressed and resolved accurately and in a timely manner.
- Support configuration changes across Acturis environments, including documentation and system updates, working closely with Senior Business Support.
Acturis Support Officer in London employer: Brown & Brown (Europe)
As an Acturis Support Officer in London, you will join a dynamic team that values collaboration and innovation, offering a hybrid working model that promotes work-life balance. Our company is committed to employee growth, providing ongoing training and development opportunities to enhance your skills in insurance operations and system support. With a supportive work culture and a focus on continuous improvement, we ensure that our employees feel valued and empowered to make a meaningful impact within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Acturis Support Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and tech sectors. You never know who might have a lead on an Acturis Support Officer role or can give you insider tips on the application process.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Acturis and insurance operations. We recommend practising common interview questions and scenarios related to system support to show you're ready to tackle any challenge.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved user issues or improved processes in previous roles. This will demonstrate your ability to provide effective support, just like the Acturis Support Officer needs to.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Acturis Support Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Acturis and insurance operations. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Acturis Support Officer role and how you can contribute to our team. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role involves a lot of interaction via phone and email, make sure your application reflects your strong communication skills. We love candidates who can convey complex information clearly and concisely.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brown & Brown (Europe)
✨Know Your Acturis Inside Out
Make sure you have a solid understanding of the Acturis system and its functionalities. Brush up on common issues users face and how to resolve them, as well as any recent updates or changes in the platform. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Understand Insurance Operations
Since the role requires a strong grasp of insurance operations, take some time to familiarise yourself with key concepts and processes in the industry. Being able to speak confidently about how Acturis fits into these operations will demonstrate your expertise and commitment to the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or describe how you would handle specific situations. Think of examples from your past experiences where you've successfully resolved issues or improved processes, especially in a support role. This will help you showcase your problem-solving skills effectively.
✨Show Your Team Spirit
This role involves working closely with the Acturis Support Lead and the Retail Operations team, so be prepared to discuss how you collaborate with others. Share examples of how you've worked in a team to achieve goals or improve service delivery, highlighting your communication skills and ability to work under pressure.
