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- Tasks: Manage insurance contracts and provide top-notch customer service to clients.
- Company: Join a friendly and professional team in Ipswich.
- Benefits: Negotiable salary, 25 days holiday, pension, and professional development support.
- Why this job: Make a real impact by helping clients find the best insurance solutions.
- Qualifications: Experience in insurance, strong customer service, and communication skills.
- Other info: Great opportunities for career growth and flexible benefits.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for an experienced commercial insurance Account Handler to join the welcoming and professional team in Ipswich.
The role of the Handler is an important sales and advisory position which involves offering and renewing contracts of insurance, either stand alone or as part of a portfolio, to clients within the business division. As Handler you will manage an existing book of business but will also be expected to assist with new enquiries to expand the Company's client base and assist with achievement of the company's new business targets.
As an Account Handler you will need to deliver effective, quality advice and efficient customer service combined with a commitment to own professional development. Key will be an ability for you to work cooperatively and efficiently with all colleagues both within the Broking and Service areas to ensure effective achievement of overall objectives.
The day to day:
- Providing administrative support and servicing clients for designated Account Executives or Small Business Unit (SBU) as required in a professional, timely and efficient manner - handling quotations, new business, mid-term amendments and renewals.
- To provide excellent service to clients making sure that Treating Customers Fairly (TCF) is paramount in all dealings with customers.
- To provide customers/clients with appropriate insurance cover and advice whilst maintaining competitive premiums.
- Advising insurers in respect of all new business, amendments and renewal transactions.
- Communicating with clients and ensuring that they are fully aware of the cover provided and any gaps in cover or significant terms, conditions or exclusions.
- Liaising with clients/premium credit providers on failed instalment cases.
- Ensuring that any formal complaints or potential formal complaints are referred immediately to the Compliance Officer or a Director.
- Assist the claims department in respect of cover operative and other technical matters.
- Liaise with the claims department as required to verify loss experience at each renewal.
What's on offer:
- A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.)
- Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation).
- Full support for your professional development (including fully funded qualifications).
Your Experience:
- General insurance experience either broking or underwriting.
- Ability to handle new business enquiries, renewals and mid term adjustments of insurance policies.
- Good customer service and negotiation skills.
- Effective planning, administration and organisational skills.
- Ability to work calmly under pressure.
- Excellent oral and written communication skills with the ability to professionally represent the Company.
- Ability to build successful, mutually beneficial business relationships with all stakeholders, i.e. prospects / clients / insurers / colleagues.
Commercial Account Handler in Ipswich employer: Brown & Brown (Europe)
Contact Detail:
Brown & Brown (Europe) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Handler in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they treat customers. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Commercial Account Handler. Highlight your customer service skills and ability to manage relationships effectively – these are key in this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Commercial Account Handler in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Commercial Account Handler role. Highlight your relevant experience in insurance, customer service, and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your commitment to professional development, as we value that at StudySmarter.
Showcase Your Communication Skills: Since effective communication is key for this position, make sure your application reflects your strong oral and written skills. Keep your language clear and professional, and don’t hesitate to demonstrate your ability to build relationships with clients and colleagues.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Brown & Brown (Europe)
✨Know Your Stuff
Make sure you brush up on your commercial insurance knowledge. Understand the types of policies, key terms, and the latest trends in the industry. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role involves providing excellent service to clients, be ready to share examples of how you've handled customer inquiries or complaints in the past. Highlight your ability to communicate clearly and effectively, as well as your commitment to treating customers fairly.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about situations where you've had to manage new business enquiries or renewals. Prepare specific examples that demonstrate your problem-solving skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s approach to professional development, or how they measure success in the Account Handler role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.