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For Companies At a Glance
- Tasks: Handle commercial motor claims from start to finish, ensuring client satisfaction.
- Company: Join a leading insurance firm known for high customer satisfaction and retention rates.
- Benefits: Enjoy a negotiable salary, comprehensive benefits, and free on-site parking.
- Why this job: Be part of a supportive team with opportunities for career progression in a stable environment.
- Qualifications: Minimum one year of claims handling experience and strong communication skills required.
- Other info: Work Monday to Friday, 9am to 5.30pm, with local amenities nearby.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Position – Commercial Motor Claims Handler Location – Orpington, KentSalary – Negotiable plus benefits
Overview
We are currently looking for a Commercial Motor Claims Handler to join our professional and welcoming team in Orpington.
Our Orpington location offer high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients.
The position of Commercial Motor Claims Handler is a key role and requires a professional approach. You will play an integral role within the business by ensuring that claims are dealt with promptly and efficiently from first notification through to settlement, while maintaining regular contact with our clients with updates.
Working alongside like minded and experienced insurance brokers this is a long term opportunity with a 'forever company' that will provide career progression and security.
Day to day
- Incoming and outbound Claims call handling
- Corresponding and communicating with clients and Insurers
- Deal with claims from first notification to final settlement
- Deal with any day to day claims queries and issues received through to resolution
- Monitor and maintain up to date information within the claims register
- Monitoring reserves and claims position
- To ensure a comprehensive record is constantly updated on our systems
- Liaise and work alongside the Claims Team to identify any potential problems or issues to include but not limited to referrals on major and complex claims, executive/director claims and any policy exposure
- Maintaining day to day Compliance procedures for FCA Regulation
- Maintaining a complete and comprehensive training record/log
- Sharing ideas or suggestions for business improvement with Management
- Effectively managing individual and team diary
- Managing personal workflow effectively and efficiently
- Be able to advise clients about Risk Management and how this will benefit them in respect of claims
- Attending client meetings to review claims and discuss risk management
- Analysing data to identify trends and assist customers with claims defensibility
What's on Offer
- Negotiable Salary
- Comprehensive benefits package (pension etc)
- Free on-site parking
- Local amenities (gym, shops, restaurants & pubs within walking distance, opposite a golf course) Great outside space
- Professional Qualifications such as CII
- 9am to 5.30pm Mon-Friday
Your Experience
- Minimum of 1 years relevant experience in a claims handling role
- Ability to Negotiate and Influence
- Effective Communication skills both written and verbal
- High attention to detail
- Form and develop strong Insurer and Client relationships
- High Level Customer Service skills
- Time management and Organisational skills
- Decision Making Skills
Commercial Motor Claims Handler employer: Brown & Brown (Europe)
Contact Detail:
Brown & Brown (Europe) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Motor Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of commercial motor claims that the company handles. Understanding the nuances of these claims will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who work in claims handling. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle various claims scenarios. This will showcase your problem-solving skills and ability to manage client relationships effectively.
✨Tip Number 4
Research the company’s values and customer satisfaction rates. Being able to discuss how your personal values align with theirs during the interview can set you apart from other candidates.
We think you need these skills to ace Commercial Motor Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling. Emphasise your ability to negotiate, communicate effectively, and manage client relationships, as these are key skills for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your understanding of the role. Mention specific experiences that demonstrate your attention to detail and customer service skills.
Highlight Relevant Experience: In your application, clearly outline your previous roles related to claims handling. Use specific examples to illustrate how you've successfully managed claims from notification to settlement.
Showcase Your Communication Skills: Since effective communication is crucial for this position, provide examples in your application of how you've successfully communicated with clients and insurers in past roles.
How to prepare for a job interview at Brown & Brown (Europe)
✨Showcase Your Claims Handling Experience
Make sure to highlight your relevant experience in claims handling during the interview. Be prepared to discuss specific cases you've managed, focusing on how you resolved issues and maintained client satisfaction.
✨Demonstrate Effective Communication Skills
Since this role requires strong communication with clients and insurers, practice articulating your thoughts clearly. Use examples from your past roles where effective communication led to successful outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to negotiate or influence decisions, and be ready to explain your thought process and the results.
✨Research the Company and Its Values
Familiarise yourself with the company's values and customer satisfaction focus. This will help you align your answers with their expectations and demonstrate your genuine interest in being part of their team.
