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For Companies At a Glance
- Tasks: Handle commercial motor claims from start to finish, ensuring client satisfaction.
- Company: Join a leading insurance firm known for high customer satisfaction and retention rates.
- Benefits: Enjoy a negotiable salary, comprehensive benefits, and free on-site parking.
- Why this job: Be part of a supportive team with opportunities for career growth in a stable environment.
- Qualifications: Minimum one year of claims handling experience and strong communication skills required.
- Other info: Work Monday to Friday, 9am to 5.30pm, with local amenities nearby.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Position – Commercial Motor Claims Handler Location – ChelmsfordSalary – Negotiable plus benefits
Overview
We are currently looking for a Commercial Motor Claims Handler to join our professional and welcoming team in Chelmsford.
We offer high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients.
The position of Commercial Motor Claims Handler is a key role and requires a professional approach. You will play an integral role within the business by ensuring that claims are dealt with promptly and efficiently from first notification through to settlement, while maintaining regular contact with our clients with updates.
Working alongside like minded and experienced insurance brokers this is a long term opportunity with a 'forever company' that will provide career progression and security.
Day to day
- Incoming and outbound Claims call handling
- Corresponding and communicating with clients and Insurers
- Deal with Commercial claims from first notification to final settlement
- Deal with any day to day claims queries and issues received through to resolution
- Monitor and maintain up to date information within the claims register
- Monitoring reserves and claims position
- To ensure a comprehensive record is constantly updated on our systems
- Liaise and work alongside the Claims Team to identify any potential problems or issues to include but not limited to referrals on major and complex claims, executive/director claims and any policy exposure
- Maintaining day to day Compliance procedures for FCA Regulation
- Maintaining a complete and comprehensive training record/log
- Sharing ideas or suggestions for business improvement with Management
- Effectively managing individual and team diary
- Managing personal workflow effectively and efficiently
- Be able to advise clients about Risk Management and how this will benefit them in respect of claims
- Attending client meetings to review claims and discuss risk management
- Analysing data to identify trends and assist customers with claims defensibility
What's on Offer
- Negotiable Salary
- Comprehensive benefits package (pension etc)
- Free on-site parking
- Local amenities (gym, shops, restaurants & pubs within walking distance, opposite a golf course) Great outside space
- Professional Qualifications such as CII
- 9am to 5.30pm Mon-Friday
Your Experience
- Minimum of 1 years relevant experience in a claims handling role
- Ability to Negotiate and Influence
- Effective Communication skills both written and verbal
- High attention to detail
- Form and develop strong Insurer and Client relationships
- High Level Customer Service skills
- Time management and Organisational skills
- Decision Making Skills
Commercial Motor Claims Handler employer: Brown & Brown (Europe)
Contact Detail:
Brown & Brown (Europe) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Motor Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of commercial motor claims that the company handles. Understanding the nuances of these claims will help you engage in more meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who specialise in motor claims. Attend relevant events or join online forums to build connections that could provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your previous experience in claims handling by highlighting specific examples where you successfully managed claims from start to finish. This will showcase your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Research the company’s values and customer satisfaction strategies. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is not only qualified but also a good cultural fit.
We think you need these skills to ace Commercial Motor Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling, particularly in commercial motor claims. Use specific examples that demonstrate your ability to negotiate, communicate effectively, and manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the insurance industry. Mention your understanding of the company's commitment to customer satisfaction and how your skills align with their needs.
Highlight Relevant Skills: In your application, emphasise key skills such as attention to detail, time management, and decision-making abilities. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in this role.
How to prepare for a job interview at Brown & Brown (Europe)
✨Showcase Your Claims Handling Experience
Make sure to highlight your relevant experience in claims handling during the interview. Be prepared to discuss specific cases you've managed, focusing on how you resolved issues and maintained client satisfaction.
✨Demonstrate Effective Communication Skills
Since this role requires strong communication with clients and insurers, practice articulating your thoughts clearly. Use examples from your past roles where effective communication led to successful outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of situations where you had to negotiate or influence outcomes, and be ready to explain your thought process.
✨Research the Company and Its Values
Familiarise yourself with the company's values and customer service approach. Understanding their focus on client needs will help you align your answers with what they are looking for in a candidate.
