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For Companies At a Glance
- Tasks: Support Account Executives with client accounts, renewals, and new business opportunities.
- Company: Join a friendly team in Newbury, focused on commercial insurance for prestigious clients.
- Benefits: Enjoy competitive salary, pension contributions, discounts, and a casual dress code.
- Why this job: Great opportunity to grow your career in a supportive environment with diverse responsibilities.
- Qualifications: 2+ years in commercial insurance; strong customer service and negotiation skills required.
- Other info: Possession of a full driving licence is necessary; Acturis knowledge is a plus.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for an experienced Commercial Account Handler to join the welcoming team in Newbury.
Your position as Commercial Account Handler (Broking Support) is an important role in providing technical, customer relationship and administrative support to a nominated Account Executive (AE) and the wider Team.
In this role you will be responsible for handling commercial and corporate sized risks for prestigious clients across a range of industries and their cross class commercial insurance needs. You will deal with existing business and new business broking opportunities whilst also having the opportunity to visit clients.
The position will require servicing of client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Recent experience of working as an Account Handler is required and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness.
This is a good long term opportunity that will suit an experienced Broker/Account Handler with good cross class commercial insurance knowledge and looking for the next step or to take on wider responsibilities.
The day to day:
- Work with Account Executives in achievement of their New Business and Renewal targets through proactive administration and customer support of the AE.
- Proactively support AEs through management of their prospect pipeline, provide profiling support to AE on prospects through use of telephone, other media and by accessing information within the public domain.
- Be aware of current New Business appointments and undertake some pre visit fact finding on behalf of the AE. This will include research of Credit Safe, Google, website etc. and produce documentation in agreed format.
- In advance of new business visit obtain quotations for possible up sales (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services).
- Make client renewal appointments on behalf of the AE and accompany them on approximately 1 or 2 a month to enhance client relationship.
- Prepare detailed Renewal Review reports on behalf of the AE and obtain current claims experience where needed.
- Obtain quotations for agreed 'up sales' (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) and include in review document.
- Broking New Business or Renewals to the market in agreement with AE strategy preparing a comprehensive and high quality business submission document.
- Deal with incoming enquiries from clients (both allocated and unallocated as required), insurers and other third parties in a professional and timely manner involving the relevant AE if necessary due to technical nature or relationship issue.
- Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation and renewal terms.
- Liaise with insurers and other third parties regarding the administration of client's insurance needs.
- Provide high level administration and customer support to another colleague on occasions, as directed by the Commercial Administration Team leader.
What's on offer:
- Competitive salary package & benefits.
- Joint Pension contribution scheme.
- Salary Sacrifice options including dental and healthcare.
- Discounts site for restaurants, cinema, retailers.
- Cycle to work scheme.
- Health & Wellbeing programme.
- Casual dress code in office.
- Performance related bonus.
- Annual leave that rises with length of service.
Your Experience:
- Requirement of at least 2+ years commercial insurance experience either broking or underwriting.
- Ability to handle new business enquiries, renewals and midterm adjustments of various insurance policies.
- Excellent understanding of Commercial Insurance products and insurance options.
- Acturis insurance broking software knowledge is an advantage.
- Commitment to progress towards Cert CII.
- Possession of a full driving licence.
Commercial Account Handler employer: Brown & Brown (Europe)
Contact Detail:
Brown & Brown (Europe) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Handler
✨Tip Number 1
Familiarise yourself with the latest trends in commercial insurance. Understanding current market conditions and emerging risks will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work as Account Executives or Account Handlers. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships or handled complex insurance cases in your previous roles. This will showcase your experience and suitability for the position.
✨Tip Number 4
Research StudySmarter and our values. Being able to articulate why you want to work with us and how you align with our mission can set you apart from other candidates during the interview process.
We think you need these skills to ace Commercial Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in commercial insurance, particularly any roles as an Account Handler. Emphasise your skills in customer service, negotiation, and your understanding of the insurance market.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Mention your experience with handling commercial risks and your ability to support Account Executives effectively.
Showcase Relevant Skills: In your application, clearly demonstrate your knowledge of commercial insurance products and your experience with broking or underwriting. Highlight any familiarity with Acturis software if applicable.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the insurance industry.
How to prepare for a job interview at Brown & Brown (Europe)
✨Showcase Your Insurance Knowledge
Make sure to brush up on your understanding of commercial insurance products and the specific needs of various industries. Be prepared to discuss how your experience aligns with the role and demonstrate your market awareness.
✨Prepare for Client Interaction Scenarios
Since the role involves client visits and relationship management, think of examples from your past experiences where you successfully handled client interactions. Highlight your negotiation skills and how you resolved any challenges.
✨Familiarise Yourself with Relevant Software
If you have experience with Acturis or similar broking software, be ready to discuss it. If not, do a bit of research on it so you can speak confidently about how you would adapt to using new systems.
✨Demonstrate Proactive Support Skills
The role requires supporting Account Executives in managing their prospect pipeline. Prepare to discuss how you've previously taken initiative in your roles, whether through research, administration, or client follow-ups.
