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- Tasks: Lead RFP operations and drive innovation across global processes.
- Company: Join BBH, a 200-year legacy firm focused on partnership and excellence.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Other info: Diverse experiences are valued; apply even if you don't meet every requirement.
- Why this job: Make a real impact in a dynamic environment while leading a talented team.
- Qualifications: 10+ years in RFP/Bid/Sales Enablement with strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.
We are looking for someone for a Fixed Term 12 Month Contract.
The Head of RFP Operations and European Team Lead plays a pivotal role in driving operational excellence and differentiation across global Request for Proposal (RFP) and Due Diligence Questionnaire (DDQ) processes. Reporting to the Global Head of RFP and Sales Enablement, and based in London, this position ensures consistency, efficiency, quality, and continuous innovation and differentiation in client-facing questionnaire and bid responses, while leading the European RFP team in London and Krakow. The role combines strategic oversight with hands-on leadership, balancing process innovation and optimisation with people management. It requires a strong ability to collaborate across regions, maintain rigorous standards, and innovate.
Key Objectives Include
- Global Operations Leadership: Strategic oversight of global DDQ and RFP technology, workflows, and processes, enabling delivery of the highest quality and compliant responses across all regions, positioning BBH’s services as differentiating in the market.
- Regional Team Management: Lead and develop European RFP team members, fostering a culture of excellence and collaboration.
- Technology Leadership: Own and optimise the technology platforms that support RFP/DDQ operations, including Qvidian and workflow tools, and integrating AI.
- Process Innovation: Drive continuous improvement initiatives to enhance efficiency, scalability, and quality of BBH’s responses.
- Direct Contribution to RFP/DDQ Delivery: Deliver high quality strategic responses to clients to support team workload.
Responsibilities Include, But Are Not Limited To
- Strategic Leadership and Excellence: Define and implement global DDQ/RFP operational strategy aligned with business objectives. Enhance best practices and workflow to ensure processes are robust and consistent across regions. Establish and track KPIs for operational performance and quality to deliver to senior management. Act as a key advisor to senior leadership on process improvements. Identify and implement automation opportunities and workflow enhancements.
- RFP and DDQ Management: Oversee end-to-end RFP and DDQ processes, ensuring accuracy, timeliness, and high-quality submissions. Analyse incoming questionnaires to determine products required, level of effort, necessary team involvement, and any bespoke requirements. Lead and support strategic RFPs and DDQs for the team to support volumes. Support the ongoing review and enhancement of Qvidian content. Support team members with workloads to ensure all deadlines are met.
- Technology platform leadership: Own Qvidian and Monday.com platforms for the global RFP Team. Identify and implement new features in Qvidian and Monday.com to enhance user experience and reduce production time. Drive innovation through automation and AI adoption, enhance user experience, and ensure systems are secure, scalable, and aligned with business needs. Support technology upgrades and manage user licences, maintenance, and reconciliation. Act as technical expert for Qvidian and Monday.com, including inquiry management and documentation. Facilitate Risk and Compliance reviews of content within platforms.
- Team Leadership: Manage European RFP team in London and establish a new team in Krakow, including resourcing and project allocation. Engage regularly with globally based SMEs to strengthen relationships and gather feedback. Identify strategies to improve quality and efficiency of RFP/RFI/DDQ processes. Develop training plans, mentor team members, and ensure smooth handoffs across regions. Foster a collaborative, high-performance culture aligned with global standards.
Relevant Experience
- BA or Equivalent
- 10+ years of relevant RFP/Bid/Sales Enablement experience
Technical Capabilities
- Proven ability and experience in managing teams
- Excellent collaboration and project management skills
- Ability to thrive in a fast-paced environment on multiple projects with tight deadlines (extra hours at times)
- Ability to communicate key information quickly and effectively at the "headline" and detail level
- Detail-oriented, analytical mindset, with strong written and verbal communication skills
- An understanding of the asset servicing and asset management industries
- Proficient in Office suite of products
- Experience of Qvidian or other Proposal Automation tools is critical
- Experience with Monday.com an advantage
- Experience or interest in AI tools an advantage
We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.
Head of RFP Operations & European Team Lead - FTC in London employer: Brown Brothers Harriman
Contact Detail:
Brown Brothers Harriman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of RFP Operations & European Team Lead - FTC in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BBH on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching BBH’s values and recent projects. Show us that you’re not just another candidate but someone who genuinely aligns with our mission and can contribute to our goals.
✨Tip Number 3
Practice your responses to common interview questions, especially around leadership and innovation. We want to see how you think on your feet and how you can drive operational excellence in our team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in the role. Plus, it keeps you on our radar!
We think you need these skills to ace Head of RFP Operations & European Team Lead - FTC in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in RFP operations and team leadership. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Tech Savvy: Since this role involves managing platforms like Qvidian and Monday.com, it’s a good idea to mention any experience you have with these tools or similar technologies. We love candidates who can bring innovative tech solutions to the table!
Highlight Collaboration Skills: This position requires strong collaboration across regions, so be sure to include examples of how you've successfully worked with diverse teams. We’re all about fostering a culture of excellence and teamwork!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Brown Brothers Harriman
✨Know Your RFP Inside Out
Before the interview, make sure you thoroughly understand the RFP processes and technologies mentioned in the job description, especially Qvidian and Monday.com. Familiarise yourself with how these tools enhance efficiency and quality in bid responses, as this will show your genuine interest and expertise.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, particularly in high-pressure environments. Highlight your ability to foster collaboration and drive operational excellence, as this role requires strong people management skills and a culture of excellence.
✨Demonstrate Strategic Thinking
Be ready to discuss your approach to defining and implementing operational strategies. Think about how you would enhance best practices and track KPIs for performance. This will demonstrate your strategic mindset and alignment with the company's objectives.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company’s goals. Inquire about their current challenges in RFP operations or how they envision integrating AI into their processes. This shows your proactive attitude and genuine interest in contributing to their success.