At a Glance
- Tasks: Lead the strategy for BBH's client digital ecosystem and drive exceptional client experiences.
- Company: Join a premier global financial services firm with a 200-year legacy.
- Benefits: Hybrid work model, professional development, and a supportive community.
- Other info: Collaborative culture that values diverse experiences and empowers every employee.
- Why this job: Make a real impact on client experiences in a dynamic and innovative environment.
- Qualifications: Extensive leadership experience in managing client-facing digital products and platforms.
The predicted salary is between 90000 - 110000 £ per year.
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.
Brown Brothers Harriman is currently recruiting for a Head of Client Digital Experience to join the Product Transformation Discipline within the Investor Services business. This is a high-impact leadership role to define the strategy, roadmap and own the performance of the client digital ecosystem through which clients access and use BBH products and services.
The role has direct accountability for BBH Infuse®, BBH’s primary authenticated client portal, and leads the holistic roadmap connecting BBH Infuse®, product applications, shared digital capabilities, and APIs as complementary client access channels. This leader will ensure the ecosystem evolves as a coherent portfolio and delivers a consistent, accessible, and high-quality client experience.
Key Responsibilities
- Lead the strategy and roadmap for BBH's client digital ecosystem, driving innovation, adoption, and exceptional client experiences across digital channels.
- Oversee the development and evolution of digital platforms, ensuring consistent, accessible, and seamless experiences through shared design standards and integrated solutions.
- Partner with business, product, and technology leaders to deliver scalable digital capabilities that enhance client engagement, connectivity, and business outcomes.
- Use client insights, analytics, and market trends to measure performance, identify opportunities, and continuously improve the digital experience.
- Build and lead a high-performing team of product, user experience, and analytics professionals while establishing effective governance and operating models across the organization.
- Drive portfolio investment and prioritization decisions, balancing innovation, modernization, and long-term strategic growth across the digital ecosystem.
Knowledge And Skills
- Extensive leadership experience managing client-facing digital products, platforms, or ecosystems within complex and highly regulated environments.
- Strong expertise in digital platforms, user experience, design systems, digital analytics, APIs, and connected application ecosystems.
- Demonstrated ability to lead multidisciplinary teams and influence senior stakeholders across business, technology, operations, and client-facing functions.
- Experience in financial services, asset servicing, asset management, or a similar B2B environment preferred; service design expertise is a plus.
We value diverse experiences and transferable skillsets.
About BBH
Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.
Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.
Head of Client Digital Experience employer: Brown Brothers Harriman
At BBH, we pride ourselves on being an exceptional employer, fostering a collaborative and inclusive work culture that empowers our employees to thrive both personally and professionally. With a strong focus on mentorship and career development, particularly in our Dublin and London offices, we offer unique opportunities for growth within the global financial services sector. Our commitment to innovation and partnership ensures that every team member's contributions are valued, making BBH a fulfilling place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Digital Experience
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
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Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Brown Brothers Harriman. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Brown Brothers Harriman.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Brown Brothers Harriman. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Head of Client Digital Experience
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Brown Brothers Harriman and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Brown Brothers Harriman how you can be a team player!
How to prepare for a job interview at Brown Brothers Harriman
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Brown Brothers Harriman.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Brown Brothers Harriman's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
