Global Head of RFP and Sales Enablement

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. Are you ready to lead global transformation and drive business growth in a fast-paced, high-impact environment? As the Global Head of RFP and Sales Enablement, you will not only oversee a team of experts across continents, but you will also play a pivotal role at the heart of our strategic expansion. Reporting directly to the Head of Investor Services Marketing, this senior position offers the unique opportunity to pioneer innovative approaches and influence BBH’s success on a global scale.

What Makes This Role Stand Out?

• Strategic Influence: Own and execute the global vision for RFP and Sales Enablement, directly shaping BBH’s growth trajectory and market presence.
• Global Collaboration: Lead a dynamic, diverse team of high-potential professionals, working closely with subject matter experts and client-facing teams around the world.
• Innovation & Impact: Spearhead the integration of new technology, including artificial intelligence, to revolutionise how we approach client proposals and sales strategies.
• Executive Visibility: Represent the function at senior management forums, driving strategic conversations.
• Creative Leadership: Build and evolve a new strategic function at the crossroads of Marketing and Sales, empowering teams with compelling narratives and powerful sales tools.
• Career Development: Mentor and inspire a global team, fostering growth and unlocking potential through hands-on leadership and coaching.

Role Summary

You will be responsible for the successful delivery of high-quality, timely, and strategically aligned responses to Requests for Proposal (RFPs) and Due Diligence Questionnaires (DDQs) leading a global team of RFP writers and working with subject matter experts and client-facing teams globally. You will also be responsible for developing Sales Enablement strategies and tools in partnership with the global Marketing Manager team and Marketing Operations functions, directly supporting the Sales and Relationship Management (RM) teams to help attract, win, and retain clients in a dynamic and demanding market environment.

RFP/DDQ responsibilities (60%)

• Leading a global team of RFP writers, overseeing the delivery of complex proposal and due diligence responses and ensuring our value proposition is clear and consistent.
• Continually improving systems and best practices, including the integration of AI capabilities, and ensuring that RFPs and DDQs are prepared and submitted in a timely, accurate manner.

Sales Enablement responsibilities (40%)

• Building a new strategic function that sits between Marketing and Sales/RM to ensure continuous improvement in sales tools and client-facing materials.
• Supporting client and prospect pitches and ongoing Sales/RM training initiatives, and directly managing a Sales Enablement Specialist.

This is a senior-level position that requires a strong understanding of asset servicing / asset management to be able to manage proposal responses, ensure content quality, and equip sales teams with the necessary tools for efficiency and success. This role also requires outstanding communication, transformation, storytelling, writing, and stakeholder management skills, as well as significant experience managing a global team of high-potential individuals.

Key Responsibilities

• Strategic Leadership: Define and execute the global strategy for RFP and Sales Enablement functions in line with BBH’s growth objectives.
• Evolve the RFP/DDQ and Sales Enablement global service and staffing model as business needs change to ensure effective and efficient delivery.
• Analyse and report trends across all RFP/RFI/DDQ and pitch efforts e.g., win/loss analysis, trends in capabilities and products requested, shift in asset management priorities or strategies to understand business implications and aid in strategic decision making.
• Represent the RFP and Sales Enablement function in senior management forums, present management reporting in senior meetings.
• Build and maintain strong relationships with Relationship Excellence, Client Service, Sales, Subject Matter Experts, Legal, and Compliance to gather information and ensure responses, pitches and sales tools meet client needs and regulatory standards.
• Manage and mentor a team of RFP writers and Sales Enablement specialists, providing guidance on best practices, performance, and career development.

RFP and DDQ Management

• Be responsible for the entire RFP/DDQ function, including qualification of opportunities, resource allocation, content creation, interactions with the SME and client-facing teams, and the quality of the submission.
• Lead the highest priority and critical RFP responses to support team capacity and ensure optimal resource allocation.
• Work with the Head of RFP Content in the US to curate and maintain a comprehensive database for use in RFPs and DDQs, ensuring content is accurate, up-to-date, and easily accessible for customized client presentations.
• Optimise the use of the RFP/DDQ platform to ensure it is being used to its full capabilities to streamline and support RFP/DDQ completion.
• Review strategic RFPs to ensure they are compelling, accurate, and consistent.

Sales Enablement Management

• Working closely with the Head of Investor Services Marketing, the Marketing Manager team, develop and implement programs that provide the sales team with the resources (content, tools, knowledge) needed to advance and close more deals.
• Lead and offer strategic guidance to deal teams by helping RM and Sales develop a compelling narrative for their pitch that ensures BBH’s value proposition is strong and tailored to the client.
• Start to design, introduce, and evolve account-based marketing (ABM) initiatives to ‘get ahead of the RFP’.
• Working with the Marketing Manager team, ensure consistent and comprehensive messaging and sales tools are available on our internal sales and marketing platform across all major products and services, including ensuring we have up-to-date cheat sheets and battlecards.
• Ensure the alignment of Marketing and RFP messaging and content to ensure consistency and continuous improvement.
• Ensure the sales and marketing platform is optimised to meet the needs of Sales/RM, with content that is readily accessible, regularly updated, and tailored as required.
• Working closely with the Global Sales Discipline, evolve and support Sales/RM training programs to improve sales skills, product knowledge, and communication strategies.
• Analyse performance data and feedback from Sales/RM/Marketing Managers to refine strategies, and foster collaboration between sales, marketing, product, and other departments.

Technology, Transformation and Automation Leadership

• Identify areas for improvement in the RFP and Sales Enablement processes, implementing new methodologies and technologies, including artificial intelligence, to increase efficiency and quality.
• Coordinate central administration and provision of technical expertise for BBH’s RFP tools, including inquiry management, documentation, user training and coordination for up to 400 SME / RM / Sales / Service Delivery systems users.
• Manage technology vendor relationships, including vendor oversight, issue logs, and service reviews.
• Oversee system upgrades, including beta testing and weekend implementations, and the ongoing user interface, including license management and user maintenance.

Skills required

• Experience: Extensive experience (10+ years) in RFP management and sales enablement/ sales operations, within financial services or a related professional services or consultancy environment, with significant experience in a leadership role.
• Experience in Marketing as well as Sales Enablement/RFP would be a strong advantage.
• Leadership & Strategy: Strong strategic thinking, leadership abilities (minimum 5+ years in a leadership position) and experience in change management to drive initiatives across cross-functional teams.
• Collaboration: Models a highly proactive, collaborative approach, willing to engage in hands-on work to remove obstacles and help team success.
• Communication: Outstanding written and verbal communication skills, with the ability to present complex information clearly to diverse audiences, including executive leadership.
• Technical Proficiency: Expertise in RFP systems (Qvidian an advantage) CRMs (Salesforce preferred), sales enablement platforms (e.g., Seismic), and data analytics tools.
• Domain Knowledge: A deep understanding of financial products, services, market dynamics, marketing and sales methodologies (e.g. Challenger Sales) is essential.

We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-time business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.