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- Tasks: Lead RFP operations and manage a dynamic European team to drive excellence.
- Company: Join BBH, a premier global financial services firm with a collaborative culture.
- Benefits: Enjoy competitive salary, professional development, and a supportive work environment.
- Other info: Diverse experiences are valued; apply even if you don't meet every qualification.
- Why this job: Make a real impact in a role that combines strategy and hands-on leadership.
- Qualifications: 10+ years in RFP/Bid/Sales Enablement and strong team management skills required.
The predicted salary is between 60000 - 80000 £ per year.
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.
We are looking for someone for a Fixed Term 12 Month Contract. The Head of RFP Operations and European Team Lead plays a pivotal role in driving operational excellence and differentiation across global Request for Proposal (RFP) and Due Diligence Questionnaire (DDQ) processes.
Reporting to the Global Head of RFP and Sales Enablement, and based in London, this position ensures consistency, efficiency, quality, and continuous innovation and differentiation in client-facing questionnaire and bid responses, while leading the European RFP team in London and Krakow. The role combines strategic oversight with hands-on leadership, balancing process innovation and optimisation with people management. It requires a strong ability to collaborate across regions, maintain rigorous standards, and innovate.
Key objectives include:
- Global Operations Leadership: Strategic oversight of global DDQ and RFP technology, workflows, and processes, allowing delivery of the highest quality and compliant responses across all regions, positioning BBH’s services as differentiating in the market.
- Regional Team Management: Lead and develop European RFP team members, fostering a culture of excellence and collaboration.
- Technology Leadership: Own and optimise the technology platforms that support RFP/DDQ operations, including Qvidian and workflow tools, and integrating AI.
- Process Innovation: Drive continuous improvement initiatives to enhance efficiency, scalability, and quality of BBH’s responses.
- Direct Contribution to RFP/DDQ Delivery: Deliver high quality strategic responses to clients to support team workload.
Responsibilities include, but are not limited to:
- Strategic Leadership and Excellence: Define and implement global DDQ/RFP operational strategy aligned with business objectives.
- Enhance best practices and workflow to ensure processes are robust and consistent across regions.
- Establish and track KPIs for operational performance and quality to deliver to senior management.
- Act as a key advisor to senior leadership on process improvements.
- Identify and implement automation opportunities and workflow enhancements.
- RFP and DDQ Management: Oversee end-to-end RFP and DDQ processes, ensuring accuracy, timeliness, and high-quality submissions.
- Analyse incoming questionnaires to determine products required, level of effort, necessary team involvement, and any bespoke requirements.
- Lead and support strategic RFPs and DDQs for the team to support volumes.
- Support the ongoing review and enhancement of Qvidian content.
- Support team members with workloads to ensure all deadlines are met.
- Technology platform leadership: Own Qvidian and Monday.com platforms for the global RFP Team.
- Identify and implement new features in Qvidian and Monday.com to enhance user experience and reduce production time.
- Drive innovation through automation and AI adoption, enhance user experience, and ensure systems are secure, scalable, and aligned with business needs.
- Support technology upgrades and manage user licences, maintenance, and reconciliation.
- Act as technical expert for Qvidian and Monday.com, including inquiry management and documentation.
- Facilitate Risk and Compliance reviews of content within platforms.
- Team Leadership: Manage European RFP team in London and establish a new team in Krakow, including resourcing and project allocation.
- Engage regularly with globally based SMEs to strengthen relationships and gather feedback.
- Identify strategies to improve quality and efficiency of RFP/RFI/DDQ processes.
- Develop training plans, mentor team members, and ensure smooth handoffs across regions.
- Foster a collaborative, high-performance culture aligned with global standards.
Relevant Experience:
- BA or Equivalent
- 10+ years of relevant RFP/Bid/Sales Enablement experience
- Proven ability and experience in managing teams
- Excellent collaboration and project management skills
- Ability to thrive in a fast-paced environment on multiple projects with tight deadlines
- Detail-oriented, analytical mindset, with strong written and verbal communication skills
- An understanding of the asset servicing and asset management industries
- Proficient in Office suite of products
- Experience of Qvidian or other Proposal Automation tools is critical
- Experience with Monday.com an advantage
- Experience or interest in AI tools an advantage
We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.
About BBH: Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.
We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts.
We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people.
Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.
Head of RFP Operations & European Team Lead - FTC employer: Brown Brothers Harriman & Co.
Contact Detail:
Brown Brothers Harriman & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of RFP Operations & European Team Lead - FTC
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on articulating your experience and how it relates to the role of Head of RFP Operations—confidence is key!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Head of RFP Operations & European Team Lead - FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of RFP Operations role. Highlight your relevant experience in RFP processes and team management, showing us how you can drive operational excellence.
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've successfully managed teams and fostered collaboration in previous roles. This is key for the European Team Lead position.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate well-structured responses that highlight your skills without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Brown Brothers Harriman & Co.
✨Know Your RFP Inside Out
Before the interview, make sure you thoroughly understand the RFP process and the specific requirements of the role. Familiarise yourself with BBH's approach to RFPs and DDQs, and be ready to discuss how your experience aligns with their operational excellence goals.
✨Showcase Your Leadership Skills
As a Head of RFP Operations, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure environments. Highlight your ability to foster collaboration and drive performance.
✨Be Tech-Savvy
Since the role involves owning and optimising technology platforms like Qvidian and Monday.com, brush up on your knowledge of these tools. Be prepared to discuss any relevant experience you have with proposal automation and how you can leverage technology to enhance efficiency.
✨Prepare for Process Innovation Questions
Expect questions about how you would drive continuous improvement in RFP processes. Think of specific initiatives you've implemented in previous roles that led to better quality or efficiency. Show that you're not just about maintaining standards but also about innovating and optimising.