Head of RFP Operations & European Team Lead - Fixed term Contract

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

We are looking for someone for a Fixed Term 12 Month Contract. The Head of RFP Operations and European Team Lead plays a pivotal role in driving operational excellence and differentiation across global Request for Proposal (RFP) and Due Diligence Questionnaire (DDQ) processes.

Reporting to the Global Head of RFP and Sales Enablement, and based in London, this position ensures consistency, efficiency, quality, and continuous innovation and differentiation in client-facing questionnaire and bid responses, while leading the European RFP team in London and Krakow. The role combines strategic oversight with hands-on leadership, balancing process innovation and optimisation with people management. It requires a strong ability to collaborate across regions, maintain rigorous standards, and innovate.

Key objectives include:

• Global Operations Leadership: Strategic oversight of global DDQ and RFP technology, workflows, and processes, allowing delivery of the highest quality and compliant responses across all regions, positioning BBH’s services as differentiating in the market.
• Regional Team Management: Lead and develop European RFP team members, fostering a culture of excellence and collaboration.
• Technology Leadership: Own and optimise the technology platforms that support RFP/DDQ operations, including Qvidian and workflow tools, and integrating AI.
• Process Innovation: Drive continuous improvement initiatives to enhance efficiency, scalability, and quality of BBH’s responses.
• Direct Contribution to RFP/DDQ Delivery: Deliver high quality strategic responses to clients to support team workload.

Responsibilities include, but are not limited to:

• Strategic Leadership and Excellence: Define and implement global DDQ/RFP operational strategy aligned with business objectives.
• Enhance best practices and workflow to ensure processes are robust and consistent across regions.
• Establish and track KPIs for operational performance and quality to deliver to senior management.
• Act as a key advisor to senior leadership on process improvements.
• Identify and implement automation opportunities and workflow enhancements.
• RFP and DDQ Management: Oversee end-to-end RFP and DDQ processes, ensuring accuracy, timeliness, and high-quality submissions.
• Analyse incoming questionnaires to determine products required, level of effort, necessary team involvement, and any bespoke requirements.
• Lead and support strategic RFPs and DDQs for the team to support volumes.
• Support the ongoing review and enhancement of Qvidian content.
• Support team members with workloads to ensure all deadlines are met.
• Technology platform leadership: Own Qvidian and Monday.com platforms for the global RFP Team.
• Identify and implement new features in Qvidian and Monday.com to enhance user experience and reduce production time.
• Drive innovation through automation and AI adoption, enhance user experience, and ensure systems are secure, scalable, and aligned with business needs.
• Support technology upgrades and manage user licences, maintenance, and reconciliation.
• Act as technical expert for Qvidian and Monday.com, including inquiry management and documentation.
• Facilitate Risk and Compliance reviews of content within platforms.
• Team Leadership: Manage European RFP team in London and establish a new team in Krakow, including resourcing and project allocation.
• Engage regularly with globally based SMEs to strengthen relationships and gather feedback.
• Identify strategies to improve quality and efficiency of RFP/RFI/DDQ processes.
• Develop training plans, mentor team members, and ensure smooth handoffs across regions.
• Foster a collaborative, high-performance culture aligned with global standards.

Relevant Experience:

• BA or Equivalent
• 10+ years of relevant RFP/Bid/Sales Enablement experience
• Proven ability and experience in managing teams
• Excellent collaboration and project management skills
• Ability to thrive in a fast-paced environment on multiple projects with tight deadlines
• Ability to communicate key information quickly and effectively at the "headline" and detail level
• Detail-oriented, analytical mindset, with strong written and verbal communication skills
• An understanding of the asset servicing and asset management industries
• Proficient in Office suite of products
• Experience of Qvidian or other Proposal Automation tools is critical
• Experience with Monday.com an advantage
• Experience or interest in AI tools an advantage

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH: Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.