At a Glance
- Tasks: Support guests and practitioners, manage bookings, and ensure a smooth daily operation.
- Company: Join the five-star Broughton Sanctuary wellbeing centre team.
- Benefits: Enjoy a bonus, pension contributions, free wellbeing access, and discounts for family and friends.
- Other info: Gain hands-on experience in hospitality and wellness while working with exceptional practitioners.
- Why this job: Be part of a unique environment that promotes wellness and personal growth.
- Qualifications: Warm, organised, and proactive with a passion for wellbeing.
The predicted salary is between 31500 - 38500 £ per year.
- Description
- Join our Wellbeing Team
We are looking for a warm, organised and proactive Wellbeing Assistant to join our team at Broughton Sanctuary.
Our five-star wellbeing centre welcomes Sanctuary guests alongside a programme of exceptional retreats, workshops, concerts, classes and visiting practitioners.
Working closely alongside the Wellbeing Operations Lead, you will help ensure the wellbeing centre runs smoothly day to day and that our guests, practitioners and retreat facilitators receive a warm, professional and seamless experience.
This is a varied, hands-on role combining hospitality, administration, guest experience, retreat support and day-to-day building operations.
- What you’ll be doing
- Welcoming and looking after guests, retreat participants and visiting practitioners.
- Answering the phone, responding to emails and dealing with day-to-day enquiries.
- Managing bookings and guest information through our booking and back-office systems.
- Maintaining the wellbeing and practitioner databases.
- Acting as a link between practitioners and guests, helping with bookings, communications and practical arrangements.
- Supporting retreat facilitators and practitioners on the ground during retreats, workshops and events.
- Helping set up and prepare rooms and spaces for yoga, Pilates, workshops, concerts, retreats and other activities.
- Supporting the wellbeing schedule and helping guests access classes and experiences.
- Supporting the wellbeing shop, including guest engagement, sales and identifying interesting new wellbeing products.
- Carrying out daily building, presentation and health & safety checks, including fire safety checks.
- Supporting opening and closing procedures, emergency procedures and clear team handovers.
- Reporting maintenance, safety or operational issues promptly.
- Helping maintain the wellbeing centre to the highest standards of presentation, cleanliness and readiness.
- Supporting the Wellbeing Operations Lead with the day-to-day running of the centre and wider operational tasks.
- Bringing ideas and enthusiasm to help continually improve the guest experience and wellbeing offering.
Requirements
You will be
- Warm, friendly and naturally hospitable.
- Organised, reliable and proactive.
- Confident using computers, email, databases and booking systems.
- Comfortable answering the phone and communicating professionally with guests and practitioners.
- Practical and hands-on, with a “see it, sort it” attitude.
- Calm and capable when things get busy.
- Passionate about and knowledgeable in the wellbeing, wellness and holistic world.
- Genuinely interested in yoga, meditation, movement, retreats, holistic practices and personal wellbeing.
- Curious about new developments, practitioners, products and experiences within the wellness industry.
- Happy to take responsibility for making sure things are done properly.
- A positive team player who enjoys working alongside others.
A yoga, Pilates or other wellbeing qualification would be a real advantage. Where appropriately qualified, there may be opportunities to teach within our wellbeing schedule.
Previous experience in hospitality, wellness, retreats, events, administration or guest services would also be beneficial.
This is a fantastic opportunity to work within a unique, high-end wellbeing environment and gain experience across hospitality, wellness, retreats, events and operations.
You will work closely with exceptional practitioners and retreat facilitators and alongside the Wellbeing Operations Lead, giving you the opportunity to learn, develop and contribute your own ideas.
Benefits
- Annual discretionary bonus
- Pension contribution
- Free access to Sanctuary Wellbeing Schedule
- Subsidised food at Utopia Bistro
- Family & Friends discounts on Sanctuary events and stays
If you’re passionate about wellbeing, love people and enjoy being the person who makes sure everything runs smoothly, we’d love to hear from you.
Wellbeing Assistant in Broughton employer: Broughton Sanctuary
At Broughton Sanctuary, we pride ourselves on being an exceptional employer that fosters a warm and inclusive work culture. As a Wellbeing Assistant, you will not only contribute to a five-star wellbeing centre but also enjoy numerous benefits such as annual bonuses, pension contributions, and free access to our wellbeing schedule. With ample opportunities for personal and professional growth, you'll be part of a dedicated team that values your input and passion for holistic practices.
StudySmarter Expert Advice🤫
We think this is how you could land Wellbeing Assistant in Broughton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Broughton Sanctuary. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Broughton Sanctuary
Don't be shy about reaching out to Broughton Sanctuary directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Wellbeing Assistant in Broughton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Broughton Sanctuary and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Broughton Sanctuary
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
