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- Tasks: Lead hospitality operations, ensuring exceptional guest experiences and smooth daily functions.
- Company: Broughton Sanctuary, a stunning retreat centre in the Yorkshire countryside.
- Benefits: Flexible hours, professional development, bonuses, discounts, and a beautiful work environment.
- Why this job: Join a passionate team dedicated to wellbeing and sustainability while making a real impact.
- Qualifications: Natural leader with strong organisational skills and a passion for guest experience.
- Other info: Opportunity for career growth in a unique and inspiring setting.
The predicted salary is between 36000 - 60000 £ per year.
Broughton Sanctuary is one of the UK’s leading retreat and regeneration centres, set within 2,500 acres of stunning Yorkshire countryside. With a heritage stretching back over 1,000 years and a bold vision for the future, it is a truly unique and inspiring destination where people, nature, and enterprise come together. As a centre for wellbeing, sustainability, and hospitality, Broughton offers luxurious stays, transformational retreats, unforgettable events, and immersive experiences that reconnect guests with themselves and the natural world.
As our Hospitality Operations Manager, you will play a vital role in ensuring that all hospitality operations run smoothly and efficiently. You will provide leadership, guidance, and support to the hospitality team, ensuring that every event, retreat, and guest stay at Broughton Sanctuary is an exceptional experience. From overseeing day-to-day operations to working on strategic growth projects, you’ll be at the heart of our hospitality offering.
Key Responsibilities- Oversee daily hospitality operations, ensuring the smooth running of all areas, including guest services, housekeeping, food & beverage, and retreat experiences.
- Ensure that every event, retreat, and guest stay at Broughton exceeds expectations by maintaining the highest standards of service.
- Work closely with the heads of department to ensure seamless operations.
- Maintain a keen understanding of guest satisfaction, addressing any concerns proactively and ensuring every guest has an extraordinary experience.
- Ensure all hospitality venues are always kept in an organised and operationally efficient state.
- Ensure all venues are guest-ready well in advance of events and retreats, providing final quality checks.
- Support external auditors and ensure compliance with all health and safety regulations, maintaining a safe and welcoming environment.
- Assist in sales show-round visits and work alongside the Business Development team to drive new bookings and commercial opportunities.
- Play a key role in the strategy for business growth and development, working on projects that enhance the guest experience and improve operational efficiency.
- Create and implement standard operating procedures to ensure consistency, efficiency, and exceptional service across all hospitality areas.
- Act as a trusted point of contact for retreat enquiries and respond in a timely and professional manner.
- Guide potential clients through retreat design, advising on how they can make the most of all that Broughton Sanctuary has to offer.
- Provide briefings and updates to the Commercial Director on proposed retreat designs and ongoing client support.
- Monitor and manage budgets and expenses, ensuring financial targets are met and reporting on performance.
- Act as a key leader and support system for the hospitality team, providing clear guidance, training, and development opportunities.
- Supervise and motivate staff to foster an empowered and engaged team, while also managing recruitment, performance evaluations, and staff retention.
- Organise inspiring and fun social events for staff, fostering a strong team culture aligned with Broughton’s ethos.
- Design and implement an engaging cultural onboarding process for new staff, ensuring they feel welcomed and aligned with the Broughton values.
- Conduct biannual appraisals with each team member, offering feedback and career development support.
- A natural leader with a passion for hospitality and guest experience.
- Strong operational and organisational skills, with the ability to oversee multiple aspects of hospitality.
- A confident and engaging communicator, able to motivate and inspire a team.
- Experience in event and retreat planning, with a keen eye for detail and excellence.
- A proactive and solutions-focused mindset, always looking for ways to enhance the guest experience.
- An ability to work collaboratively across departments, ensuring seamless operations and communication.
- A love for wellbeing, sustainability, and creating unique experiences that connect guests to Broughton’s values and purpose.
- Flexible working hours available.
- Professional development opportunities.
- Annual discretionary bonus and tips.
- Pension contribution.
- Complimentary Access to Sanctuary Wellbeing Schedule.
- Subsidised food at Utopia Bistro.
- Family & Friends discounts on Sanctuary stays and events.
- Opportunity to work in a beautiful and unique environment.
- Free parking.
Hospitality Operations Manager in Broughton employer: Broughton Sanctuary
Contact Detail:
Broughton Sanctuary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Operations Manager in Broughton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for hospitality! When you get the chance to chat with hiring managers or during interviews, share your love for creating exceptional guest experiences. Talk about specific instances where you’ve gone above and beyond to make someone’s stay memorable.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by researching Broughton Sanctuary thoroughly. Understand their values, mission, and what makes them unique. This way, you can tailor your responses to align with their vision and demonstrate that you’re the perfect fit for the Hospitality Operations Manager role.
We think you need these skills to ace Hospitality Operations Manager in Broughton
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for creating exceptional guest experiences and how you align with our values at Broughton Sanctuary.
Be Organised and Detail-Oriented: We’re looking for someone who can juggle multiple tasks effortlessly. Make sure your application is well-structured and free of errors. Highlight your organisational skills and any relevant experience in managing operations or events.
Communicate Clearly and Confidently: Your written application is your first chance to impress us, so make it count! Use clear and engaging language to convey your ideas. Don’t forget to showcase your communication skills, as they’re key in this role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Broughton Sanctuary
✨Know the Venue Inside Out
Before your interview, take some time to research Broughton Sanctuary. Familiarise yourself with its history, values, and the unique experiences it offers. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Leadership Skills
As a Hospitality Operations Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, tackled challenges, and improved guest experiences. Be ready to discuss your approach to motivating and developing staff.
✨Emphasise Operational Excellence
Highlight your operational and organisational skills during the interview. Discuss specific strategies you've implemented to ensure smooth operations in previous roles, especially in hospitality settings. Mention any experience you have with standard operating procedures and how they contributed to efficiency.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest concerns. Think about potential challenges you might face at Broughton Sanctuary and how you would address them. This will showcase your proactive mindset and solutions-focused approach.
