At a Glance
- Tasks: Welcome guests and ensure smooth operations for retreats and events.
- Company: Broughton Sanctuary, a stunning destination for mindful living.
- Benefits: Pension scheme, tips, subsidised meals, and discounts for family and friends.
- Other info: Flexible hours with opportunities to work across various areas of the Sanctuary.
- Why this job: Join a passionate team in a beautiful setting and create memorable guest experiences.
- Qualifications: Experience in hospitality and a warm, proactive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Broughton Sanctuary is a place of outstanding natural beauty and mindful living - a unique destination where guests come to reconnect, restore, and be inspired. We host a diverse range of retreats, gatherings, and events, offering world-class hospitality in an extraordinary setting.
As Front of House, you will play a key role in ensuring the smooth delivery of guest experiences across the Estate. Working closely with the Hall Manager, you will provide a warm and professional welcome to guests, supporting the seamless operation of retreats, exclusive use bookings, weddings and private events.
Your day-to-day responsibilities will include:
- Assisting with guest arrivals, check-ins, and departures, ensuring a consistently high level of personal service.
- Supporting the coordination and delivery of retreats, events, and private functions held within the Hall.
- Maintaining knowledge of the Estate’s facilities and offerings to assist guests with queries and requests.
- Ensuring all guest areas are presented and maintained to the highest standards, with attention to detail and care.
- Liaising with colleagues across hospitality, events, and wellbeing teams to ensure an integrated and polished guest experience.
- Supporting general upkeep, light maintenance, and housekeeping duties within the Hall as required.
As part of a small and dedicated team, you’ll embody the Broughton ethos — calm, attentive, and professional — and will take pride in upholding the quality and spirit that define every guest’s stay. Please note that this list of duties is not exhaustive and may evolve in line with the needs of the Estate.
In addition to duties within the Hall, your role will also support other areas of the Sanctuary as required. This may include Front of House duties at Avalon, assisting with food service at Utopia during peak times or events, and providing support across other areas of the Estate when needed. Flexibility and a collaborative approach are essential to ensuring the highest standard of guest experience throughout the Sanctuary.
You will have:
- A passion for exceptional guest service and a genuine warmth in your approach.
- Previous experience in hospitality, front of house, or guest relations (luxury or retreat setting desirable).
- Excellent communication and organisational skills, with the ability to multitask and remain composed under pressure.
- A proactive attitude and willingness to assist across departments when needed.
- Pride in presentation and attention to detail.
- Flexibility to work evenings, weekends, and during key events as required.
Benefits include:
- Company pension scheme
- Tips and annual discretionary bonus scheme
- Access to Sanctuary Wellbeing Schedule
- Subsidised meals at Utopia Bistro
- Family & Friends discount on Sanctuary events and stays
- Opportunity to work in a truly unique and beautiful environment
- Free parking
Front of House in Broughton employer: Broughton Sanctuary
Broughton Sanctuary is an exceptional employer that offers a unique opportunity to work in a stunning natural environment, where the focus is on mindful living and world-class hospitality. As a Front of House team member, you will enjoy a supportive work culture that values collaboration and flexibility, alongside benefits such as a company pension scheme, tips, and access to wellbeing resources. With opportunities for personal growth and the chance to be part of a dedicated team, Broughton Sanctuary is committed to providing a rewarding and meaningful employment experience.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House in Broughton
✨Tip Number 1
Get to know the venue! Familiarise yourself with Broughton Sanctuary's facilities and offerings. This way, when you chat with guests, you can provide them with insider tips and make their experience even more special.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. Building relationships can give you insights into the company culture and might just land you a referral!
✨Tip Number 3
Show off your personality! When you get the chance for an interview or meet-and-greet, let your warmth and passion for guest service shine through. Remember, they’re looking for someone who embodies the Broughton ethos.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Broughton team.
We think you need these skills to ace Front of House in Broughton
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for exceptional guest service right from the start. Share experiences that highlight your warmth and dedication to making guests feel welcome.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing how you align with our ethos and values!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure to make it easy for us to see why you’d be a great fit for the Front of House role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Broughton Sanctuary!
How to prepare for a job interview at Broughton Sanctuary
✨Know the Sanctuary Inside Out
Before your interview, take some time to research Broughton Sanctuary thoroughly. Familiarise yourself with its facilities, offerings, and the ethos of mindful living. This knowledge will not only impress your interviewers but also help you answer questions about how you can enhance guest experiences.
✨Showcase Your Guest Service Skills
Prepare examples from your previous experience that highlight your passion for exceptional guest service. Think of specific situations where you went above and beyond to ensure a guest's satisfaction. This will demonstrate your alignment with the role's requirements and the Sanctuary's values.
✨Emphasise Flexibility and Teamwork
Given the collaborative nature of the role, be ready to discuss how you've worked effectively in teams before. Share instances where you adapted to changing circumstances or supported colleagues in different departments, showcasing your flexibility and commitment to a seamless guest experience.
✨Dress to Impress with Attention to Detail
As Front of House, presentation is key. Dress smartly for your interview to reflect the high standards expected at Broughton Sanctuary. Pay attention to the little details, as this will show your understanding of the importance of maintaining a polished appearance in a hospitality setting.
