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- Tasks: Lead hospitality operations, ensuring exceptional guest experiences and smooth daily functions.
- Company: Broughton Sanctuary, a unique retreat centre in stunning Yorkshire countryside.
- Benefits: Flexible hours, professional development, bonuses, discounts, and free parking.
- Why this job: Join a passionate team creating unforgettable experiences in a beautiful environment.
- Qualifications: Natural leader with strong organisational skills and a passion for hospitality.
- Other info: Opportunity for career growth and to foster a positive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Broughton Sanctuary is one of the UK's leading retreat and regeneration centres, set within 2,500 acres of stunning Yorkshire countryside. With a heritage stretching back over 1,000 years and a bold vision for the future, it is a truly unique and inspiring destination where people, nature, and enterprise come together. As a centre for wellbeing, sustainability, and hospitality, Broughton offers luxurious stays, transformational retreats, unforgettable events, and immersive experiences that reconnect guests with themselves and the natural world.
As our Hospitality Operations Manager, you will play a vital role in ensuring that all hospitality operations run smoothly and efficiently. You will provide leadership, guidance, and support to the hospitality team, ensuring that every event, retreat, and guest stay at Broughton Sanctuary is an exceptional experience. From overseeing day-to-day operations to working on strategic growth projects, you'll be at the heart of our hospitality offering.
Key Responsibilities- Operational
- Oversee daily hospitality operations, ensuring the smooth running of all areas, including guest services, housekeeping, food & beverage, and retreat experiences.
- Ensure that every event, retreat, and guest stay at Broughton exceeds expectations by maintaining the highest standards of service.
- Work closely with the heads of department to ensure seamless operations.
- Maintain a keen understanding of guest satisfaction, addressing any concerns proactively and ensuring every guest has an extraordinary experience.
- Ensure all hospitality venues are always kept in an organised and operationally efficient state.
- Ensure all venues are guest-ready well in advance of events and retreats, providing final quality checks.
- Support external auditors and ensure compliance with all health and safety regulations, maintaining a safe and welcoming environment.
- Assist in sales show-round visits and work alongside the Business Development team to drive new bookings and commercial opportunities.
- Play a key role in the strategy for business growth and development, working on projects that enhance the guest experience and improve operational efficiency.
- Create and implement standard operating procedures to ensure consistency, efficiency, and exceptional service across all hospitality areas.
- Act as a trusted point of contact for retreat enquiries and respond in a timely and professional manner.
- Guide potential clients through retreat design, advising on how they can make the most of all that Broughton Sanctuary has to offer.
- Provide briefings and updates to the Commercial Director on proposed retreat designs and ongoing client support.
- Managerial
- Monitor and manage budgets and expenses, ensuring financial targets are met and reporting on performance.
- Act as a key leader and support system for the hospitality team, providing clear guidance, training, and development opportunities.
- Supervise and motivate staff to foster an empowered and engaged team, while also managing recruitment, performance evaluations, and staff retention.
- Organise inspiring and fun social events for staff, fostering a strong team culture aligned with Broughton's ethos.
- Design and implement an engaging cultural onboarding process for new staff, ensuring they feel welcomed and aligned with the Broughton values.
- Conduct biannual appraisals with each team member, offering feedback and career development support.
- A natural leader with a passion for hospitality and guest experience.
- Strong operational and organisational skills, with the ability to oversee multiple aspects of hospitality.
- A confident and engaging communicator, able to motivate and inspire a team.
- Experience in event and retreat planning, with a keen eye for detail and excellence.
- A proactive and solutions-focused mindset, always looking for ways to enhance the guest experience.
- An ability to work collaboratively across departments, ensuring seamless operations and communication.
- A love for wellbeing, sustainability, and creating unique experiences that connect guests to Broughton's values and purpose.
- Flexible working hours available
- Professional development opportunities.
- Annual discretionary bonus and tips
- Pension contribution
- Complimentary Access to Sanctuary Wellbeing Schedule
- Subsidised food at Utopia Bistro
- Family & Friends discounts on Sanctuary stays and events
- Opportunity to work in a beautiful and unique environment
- Free parking
Hospitality Operations Manager in Broughton Astley employer: Broughton Sanctuary
Contact Detail:
Broughton Sanctuary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Operations Manager in Broughton Astley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for hospitality! When you get the chance to chat with potential employers, share your love for creating exceptional guest experiences. Let them see your enthusiasm for the role and how you can contribute to their vision.
✨Tip Number 3
Prepare for interviews by researching Broughton Sanctuary thoroughly. Understand their values, mission, and what makes them unique. Tailor your answers to reflect how your skills align with their goals, especially in enhancing guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Broughton team. Let’s make it happen!
We think you need these skills to ace Hospitality Operations Manager in Broughton Astley
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for creating exceptional guest experiences and how you align with Broughton Sanctuary's values.
Be Organised and Detail-Oriented: Make sure your application is well-structured and free of errors. We appreciate attention to detail, so double-check your spelling and grammar. A tidy application reflects the operational skills we’re looking for in a Hospitality Operations Manager.
Highlight Your Leadership Skills: As a natural leader, it’s important to showcase your ability to motivate and inspire a team. Include examples of how you've successfully led teams in the past and how you plan to foster a strong team culture at Broughton.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Broughton Sanctuary
✨Know the Venue Inside Out
Before your interview, take some time to research Broughton Sanctuary thoroughly. Familiarise yourself with its history, values, and the unique experiences it offers. This will not only show your genuine interest but also help you align your answers with their ethos during the interview.
✨Showcase Your Leadership Skills
As a Hospitality Operations Manager, leadership is key. Prepare examples from your past experiences where you've successfully led a team or managed operations. Highlight how you motivated your team and improved guest satisfaction, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and operational knowledge. Think of specific situations where you had to address guest concerns or improve service efficiency. Practising these responses will help you articulate your thought process clearly during the interview.
✨Emphasise Your Passion for Wellbeing and Sustainability
Broughton Sanctuary values wellbeing and sustainability, so make sure to express your passion for these areas. Share any relevant experiences or initiatives you've been involved in that align with their mission. This will demonstrate that you're not just a fit for the role, but also for the company culture.
