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- Tasks: Join our team to deliver exceptional hospitality experiences in a stunning retreat setting.
- Company: Broughton Sanctuary, a leading wellbeing and hospitality centre in the Yorkshire countryside.
- Benefits: Enjoy competitive pay, tips, subsidised meals, and discounts for family and friends.
- Why this job: Be part of a unique environment that promotes wellbeing and connection with nature.
- Qualifications: Previous hospitality experience is a plus, but a friendly attitude is what we value most.
- Other info: Flexible hours, including weekends, with opportunities for growth in a beautiful setting.
The predicted salary is between 13 - 16 £ per hour.
Broughton Sanctuary is one of the UK's leading retreat and regeneration centres, set within 2,500 acres of stunning Yorkshire countryside. With a heritage stretching back over 1,000 years and a bold vision for the future, it is a truly unique and inspiring destination where people, nature, and enterprise come together. As a centre for wellbeing, sustainability, and hospitality, Broughton offers transformational retreats, unforgettable events, and immersive experiences that reconnect guests with themselves and the natural world.
We are looking for experienced, enthusiastic Hospitality Team Members to join our growing team working flexibly across our hospitality venues, including Utopia Bistro, Avalon Wellbeing Centre, and The Hall, supporting day-to-day operations, events, and guest experiences to the highest standards.
Key Responsibilities
- Utopia Bistro (On-Site Dining)
- Deliver warm, professional front of house service, including waiting tables and engaging with guests.
- Operate the till and POS system, taking food and beverage orders accurately and efficiently.
- Provide knowledgeable menu guidance and respond confidently to guest queries.
- Support preparation of the space before service for all retreats, events, weddings, meetings, and assist with clear-downs and resets.
- Maintain high standards of cleanliness and presentation, including basic cleaning duties in line with food hygiene standards.
- Assist with preparation and turnaround of meeting room bookings within the space.
- Avalon Wellbeing Centre (Front Desk & Facilities)
- Act as the first point of contact for guests at the Avalon reception desk.
- Answer telephone calls, take accurate messages, and manage bookings and schedules.
- Provide calm, welcoming, and professional customer service aligned with wellbeing values.
- Prepare studio spaces for classes, treatments, and sessions, including set-ups and take-downs.
- Carry out basic cleaning duties across reception areas, studios, gym, pool suite, and changing rooms.
- Manage laundry duties, including towel replenishment and stock rotation.
- The Hall (Guest Arrivals, Service & Events)
- Support guest arrivals, including welcoming guests, escorting them to rooms, and assisting with luggage.
- Deliver front of house and waiting-on duties during meal service.
- Maintain cleanliness and presentation of communal areas with a strong eye for detail.
- Support the delivery of Sanctuary events in the Hall, including filming, retreats, weddings, private parties, and functions.
- Across The Sanctuary
- Assist with both indoor and outdoor event set-ups and take-downs.
- Represent Broughton Sanctuary in a professional, polished, and guest-focused manner at all times.
Requirements
- Previous experience in hospitality or customer service preferred, but not mandatory.
- Strong communication skills and a friendly demeanor.
- Ability to work effectively both independently and as part of a team.
- Flexibility and availability to work varied hours, including weekends.
- A positive attitude and a genuine interest in promoting well-being and connection.
Benefits
- Company pension scheme.
- Tips and annual discretionary bonus scheme.
- Access to Sanctuary Wellbeing Schedule.
- Subsidised meals at Utopia Bistro.
- Family & Friends discount on Sanctuary events and stays.
- Opportunity to work in a truly unique and beautiful environment.
- Free parking.
Hospitality Assistants in Broughton employer: Broughton Sanctuary & Avalon Wellbeing
Contact Detail:
Broughton Sanctuary & Avalon Wellbeing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistants in Broughton
✨Tip Number 1
Get to know the vibe of Broughton Sanctuary! Before your interview, check out their website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Practice your hospitality skills! Whether it's role-playing customer interactions or brushing up on your menu knowledge, being prepared to showcase your experience during the interview can really set you apart. Remember, they’re looking for enthusiastic team members who can deliver top-notch service!
✨Tip Number 3
Be ready to share your stories! Think of examples from your past experiences where you’ve gone above and beyond for guests. This is your chance to shine and demonstrate how you embody the friendly and professional service they value at Broughton Sanctuary.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows your enthusiasm and professionalism, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hospitality Assistants in Broughton
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about providing great service and creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we do at Broughton Sanctuary!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Broughton Sanctuary & Avalon Wellbeing
✨Know the Venue Inside Out
Before your interview, take some time to research Broughton Sanctuary. Familiarise yourself with its history, values, and the different hospitality venues like Utopia Bistro and Avalon Wellbeing Centre. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since the role involves a lot of guest interaction, be prepared to share specific examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a guest or handled a difficult situation with grace.
✨Emphasise Teamwork and Flexibility
Broughton Sanctuary values teamwork and flexibility, so highlight your ability to work well in a team and adapt to changing situations. Share stories that demonstrate your collaborative spirit and willingness to pitch in wherever needed, especially during busy events.
✨Bring a Positive Attitude
A positive attitude is key in hospitality! During the interview, let your enthusiasm shine through. Talk about your passion for promoting well-being and connection, and how you can contribute to creating a warm and welcoming environment for guests.
