At a Glance
- Tasks: Manage order fulfilment and ensure exceptional customer service.
- Company: Established logistics and supply chain specialist with a strong reputation.
- Benefits: 25 days holiday, profit-related pay, pension scheme, and healthcare.
- Other info: Great training opportunities and career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 35000 - 35000 £ per year.
We are an established, internationally recognised logistics and supply chain specialist seeking a Fulfilment Contracts Manager & Supervisor to join our Bristol operation. This is a fast-paced, customer-facing role where delivering exceptional customer service and maintaining strong client relationships is key. The successful Fulfilment Contract Manager & Supervisor will play a vital role in ensuring smooth order fulfilment, stock accuracy, and KPI performance for their valuable customers.
The Role
- Coordinate the end-to-end order fulfilment process in line with customer KPIs
- Act as a key customer-facing contact for client queries and service updates
- Work closely with warehouse teams to manage order flow
- Maintain stock integrity and process transactions within the WMS
- Investigate delivery issues and implement effective solutions
- Manage inbound/outbound bookings and shipping documentation
- Problem solve and consult on improvements
- Complete Quarterly and annual reviews with your customer.
About You
- Proven customer-facing / customer service experience at senior level
- Administration experience within an office environment
- Experience using a Warehouse Management System (WMS)
- Proven track record leading major accounts
- Strong organisational and problem-solving skills
- Excellent communication skills
- The right to work in the UK (no sponsorship available)
Benefits
- 25 days holiday (rising to 27 with service) + Bank Holidays
- Profit-related pay
- Pension scheme
- Life cover & private healthcare
- Retail discount scheme
- Employee Assistance Programme
- On-site parking
- Training and development opportunities
If you are a motivated, customer-driven professional looking to grow as a Fulfilment Contracts Manager within a stable and respected organisation, we would love to hear from you.
Fulfilment Contracts Manager in Woodford employer: Broughton Group
Join our dynamic team in Bristol as a Fulfilment Contracts Manager, where we prioritise exceptional customer service and foster strong client relationships. Our supportive work culture encourages professional growth through training and development opportunities, while our competitive benefits package, including generous holiday allowance and private healthcare, ensures a rewarding work-life balance. Be part of an internationally recognised logistics specialist that values your contributions and offers a stable environment for your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Contracts Manager in Woodford
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Broughton Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Broughton Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Broughton Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Fulfilment Contracts Manager in Woodford
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Broughton Group:This is your chance to really connect with the team at Broughton Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Broughton Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Broughton Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Broughton Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Broughton Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
