At a Glance
- Tasks: Coordinate and deploy recovery resources in a fast-paced environment.
- Company: Join Hough Green Garage, a leader in 24-hour Breakdown & Recovery Services.
- Benefits: Earn from £13.00 per hour with flexible shift patterns and full-time hours.
- Other info: Exciting opportunity for growth in a supportive team environment.
- Why this job: Make a real difference by helping people in urgent situations every day.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
The predicted salary is between 13 - 13 £ per hour.
Location: Widnes
Salary: From £13.00 per hour (dependent on shift & experience)
Vacancy Type: Full-time, Permanent
Shift Pattern: 4 days on, 2 days off 12-hour shifts (day & night shifts available). Alternative shift patterns may be considered and discussed at interview.
About Us
Hough Green Garage is a leading provider of 24-hour Breakdown & Recovery Services, proudly operating for over 40 years. We support Local Authorities, Blue Light Emergency Services, major Motoring Organisations, and private companies nationwide. Due to continued growth and new contract awards, we are expanding our Control Centre team in Widnes.
The Role
We are seeking dedicated Breakdown & Recovery Co-ordinators to join our fast-paced 24 hour Control Centre. This role requires calm, confident decision-making, especially when dealing with time-critical and emergency situations. You will be managing inbound and outbound calls, deploying recovery operators, and ensuring jobs are completed efficiently and professionally. You will interact daily with members of the public, emergency services, motoring organisations, and roadside teams.
Key Responsibilities
- Coordinate and deploy recovery resources efficiently across all active jobs
- Monitor job progress through to completion
- Manage driver workloads and map nearest available resources
- Answer and manage high-volume inbound and outbound calls
- Liaise with administrative staff and recovery teams
- Raise workload issues or operational concerns with management
- Provide training and support to colleagues as required
- Handle customer enquiries professionally in person and by phone
- Ensure accurate documentation and compliant handling of personal data (GDPR)
- Conduct property searches with integrity and confidentiality
What We’re Looking For
- Strong communication skills (written & verbal)
- Ability to work under pressure and remain calm in urgent situations
- Excellent problem-solving and decision-making abilities
- Strong organisational skills and attention to detail
- Ability to work independently and as part of a team
- Flexible, proactive, and positive attitude
- Strong interpersonal skills and professionalism
- Target-driven and comfortable working to deadlines
- Understanding of health and safety requirements
Additional Information
Police Vetting is required for this role. Failure to achieve and maintain clearance may result in withdrawal of offer or termination of employment. Alternative shift patterns may be considered and discussed at interview.
To Apply
If you feel you are a suitable candidate and would like to work for Hough Green Garage, please do not hesitate to apply.
Breakdown & Recovery Coordinator in Widnes employer: Broughton Group
Hough Green Garage is an exceptional employer, offering a dynamic work environment in Widnes where teamwork and professionalism are at the forefront of our operations. With over 40 years of experience in the Breakdown & Recovery sector, we provide our employees with comprehensive training, opportunities for career advancement, and a supportive culture that values each team member's contributions. Our flexible shift patterns and commitment to employee well-being make us a standout choice for those seeking a rewarding and impactful career.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown & Recovery Coordinator in Widnes
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
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Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
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When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Broughton Group. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Breakdown & Recovery Coordinator in Widnes
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Broughton Group, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Broughton Group and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Broughton Group. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Broughton Group
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Broughton Group.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Broughton Group.
