At a Glance
- Tasks: Provide top-notch customer service and administrative support in a dynamic office environment.
- Company: Join a supportive and thriving business in Wetherby.
- Benefits: Enjoy hybrid working, 25 days holiday, private health insurance, and fitness classes.
- Other info: Perfect for those looking to build long-term careers in an office setting.
- Why this job: Kickstart your career in a role that values your growth and development.
- Qualifications: Strong communication skills and a positive attitude are key.
The predicted salary is between 25870 - 25870 £ per year.
Salary: £25,870
Hours: Monday to Friday, 9am - 5pm
Benefits: Hybrid working, 25 days holiday plus bank holidays, private health insurance, company pension, employee assistance programme, weekly fitness classes
A fantastic opportunity to join a supportive and thriving business based in Wetherby. As a Customer Service Administrator, you will provide a high standard of administrative support and customer service across the business. You will be the first point of contact for customer enquiries and will support the wider team with a variety of administration and communication tasks. This opportunity would suit someone looking to build a long-term career within an office-based environment and our client is open to candidates looking to take their first step into an office role.
Responsibilities
- Responding to emails, phone calls and general enquiries in a professional and timely manner.
- Providing excellent customer service and support to clients and customers.
- Drafting correspondence and assisting with general administration.
- Carrying out customer surveys, analysing feedback and summarising key findings for Directors.
- Maintaining accurate records and updating internal systems.
- Supporting with onboarding new clients.
- Assisting the wider team with ad hoc administrative duties.
Candidate Requirements
- Excellent attention to detail.
- Strong verbal and written communication skills.
- Good organisational and time management skills.
- A positive and proactive attitude.
- The ability to build rapport and maintain strong working relationships.
- A professional and confident telephone manner.
- Comfortable using initiative and managing workload effectively.
- Enthusiastic and keen to learn.
Customer Service Administrator. Job in Wetherby Move Collective Jobs employer: Broughton Group
Join a dynamic and supportive team in Wetherby as a Customer Service Administrator, where you will enjoy a hybrid working model, generous holiday allowance, and comprehensive health benefits. Our company fosters a positive work culture that prioritises employee growth and development, making it an ideal place for those looking to establish a rewarding career in customer service and administration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator. Job in Wetherby Move Collective Jobs
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Broughton Group value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Broughton Group a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Broughton Group!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Broughton Group.
We think you need these skills to ace Customer Service Administrator. Job in Wetherby Move Collective Jobs
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Broughton Group!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Broughton Group
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
