At a Glance
- Tasks: Support desktop infrastructure and manage IT incidents using Freshdesk.
- Company: Award-winning employee-owned company with a vibrant culture.
- Benefits: Competitive salary, share ownership, and great office environment.
- Other info: Commutable from various locations in West and South Yorkshire.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Experience in IT support and incident management preferred but not essential.
The predicted salary is between 40000 - 44000 £ per year.
Specialist client requires IT Support Analysts to support the EMEA IT Director in managing their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software, providing problem management, and supporting all IT Infrastructure including desktop, laptop, and mobile/fixed telephony (patching, rebuilds, fault finding on Windows 11 machines, etc.) ensuring SLAs are achieved and processes are followed to provide effective customer service.
You will also be responsible for identifying risks, testing new/changed services, firmware and application upgrades, and transitioning new services to operational support. Experience in Incident, Change, and Problem management is ideal but not essential.
These are new roles within an award-winning client in superb offices just off the M1, where it is an employee-owned company, offering excellent opportunities for share ownership.
This role is commutable from West Yorkshire, South Yorkshire, Wakefield, Barnsley, Huddersfield, Bradford, Sheffield, and Leeds.
Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality, or disability. We operate as an employment agency and employment business.
IT Support Analysts (1st/2nd Line) in Wakefield employer: Broughton Group
Join an award-winning, employee-owned company in Wakefield, West Yorkshire, where your contributions as an IT Support Analyst will be valued and rewarded. With a strong focus on employee growth, excellent benefits including share ownership, and a collaborative work culture, this role offers a unique opportunity to thrive in a supportive environment while making a meaningful impact across the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analysts (1st/2nd Line) in Wakefield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Broughton Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Broughton Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Broughton Group!
✨Direct Apply to Broughton Group
Let's not forget to apply directly through the Broughton Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analysts (1st/2nd Line) in Wakefield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Broughton Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Broughton Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Broughton Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
