At a Glance
- Tasks: Manage contracts and coordinate maintenance for social housing clients in London.
- Company: A successful social housing service provider with over 10 years of growth.
- Benefits: Competitive salary, overtime, company vehicle, and increasing holiday entitlement.
- Other info: Office-based role in Uxbridge with opportunities for career advancement.
- Why this job: Join a dynamic team making a real difference in the community.
- Qualifications: Experience in HVAC/FM industry and strong customer service skills required.
The predicted salary is between 35000 - 37000 £ per year.
Position: Senior Contracts Support
Location: Office-Based in Uxbridge
Salary: 35-37k depending on experience
Our client is a social housing service provider in London with over 10 years of success and continued growth. They’re seeking a Senior Contracts Support to take contract ownership and work closely with the operations manager and the service desk manager. The Lead Service Coordinator will join their ever-expanding service team. This division operates across London, managing a range of social housing clients. The work carried out is a mixture of planned maintenance and repair works as well as reactive works from our call‑out service.
As the Senior Contracts Support, you will be working out of the company's office in Uxbridge, Monday to Friday and from time to time, spend time with clients on site for key meetings.
Responsibilities
- Schedule all works across social housing contracts
- Attend client meetings
- Answer inbound calls from clients
- Raise and schedule jobs
- Provide updates on work
- Arrange engineers and subcontractors to attend works
- Compile reports for ongoing works, client and senior management
- Manage SLA & KPIs
- Raise purchase orders
- Manage material orders
Qualifications
- Experience in the HVAC and FM industry
- Understanding of building management with social housing
- Previous role held Service coordinator/Helpdesk or similar
- Highly adept in handling inbound calls for customer queries and service requests
- Highly proficient in CAFM systems, Microsoft Word, Excel, PowerPoint, Outlook
- Administration responsibilities including filing, preparing documents, receipting, keeping and updating records
Salary & Benefits
- Basic Salary of 35,000 - 37,000 DOE
- 08:00-17:00 Monday to Friday - Office based in Uxbridge
- Overtime available
- Company vehicle
- 20 days holiday + Bank Holidays - increasing with service
- Pension 4%
Senior Contracts Coordinator. Job in Uxbridge Move Collective Jobs employer: Broughton Group
As a leading social housing service provider in London, our client offers a supportive and dynamic work environment for the Senior Contracts Coordinator role based in Uxbridge. Employees benefit from competitive salaries, generous holiday allowances, and opportunities for professional growth within a collaborative team that values innovation and client satisfaction. With a focus on meaningful work that directly impacts the community, this is an excellent opportunity for those looking to make a difference while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Contracts Coordinator. Job in Uxbridge Move Collective Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC and FM industry. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those client meetings! Brush up on your knowledge about social housing and the specific needs of clients. Being well-informed will not only impress but also show that you’re genuinely interested in making a difference.
✨Tip Number 3
Practice your phone skills! Since you'll be handling inbound calls, make sure you can confidently answer queries and provide updates. Role-play with a friend or family member to get comfortable with the flow of conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Contracts Coordinator. Job in Uxbridge Move Collective Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Contracts Coordinator role. Highlight your experience in the HVAC and FM industry, and don’t forget to showcase your skills in managing contracts and client relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your previous experience as a Service Coordinator and how it aligns with the responsibilities listed in the job description.
Showcase Your Skills:Be sure to highlight your proficiency in CAFM systems and Microsoft Office. These are key skills for the role, so give examples of how you've used them in past positions to manage schedules and reports effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Broughton Group
✨Know Your Contracts Inside Out
Make sure you brush up on your knowledge of contracts, especially in the social housing sector. Understand the key responsibilities of a Senior Contracts Support and be ready to discuss how your experience aligns with managing SLAs and KPIs.
✨Showcase Your Communication Skills
Since you'll be handling inbound calls and attending client meetings, it's crucial to demonstrate your communication prowess. Prepare examples of how you've effectively managed client queries or resolved issues in previous roles.
✨Familiarise Yourself with CAFM Systems
Being highly proficient in CAFM systems is a must for this role. If you have experience with specific systems, be ready to talk about how you've used them to streamline processes or improve efficiency in your past jobs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding scheduling works and managing subcontractors. Think of scenarios from your past where you successfully navigated challenges and be prepared to share those stories.
