At a Glance
- Tasks: Support patients transitioning from hospital to home with care and coordination.
- Company: Join a compassionate team dedicated to improving patient quality of life.
- Benefits: Competitive pay, full-time hours, and comprehensive training provided.
- Other info: Enjoy a modern office space and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while working in a friendly environment.
- Qualifications: Customer service experience and a caring, proactive attitude are essential.
The predicted salary is between 28000 - 30000 £ per year.
An excellent opportunity has arisen for a Patient Coordinator to join our friendly team. Our client manufactures specialist medical food and equipment for internally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs. Hospital2Home's (H2H) role is to support the patients feeding once they have left the hospital and returned home. H2H work closely with our dedicated nursing service who oversee the clinical aspects of patient feeding. The H2H customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. You will also undergo our training program overseen by our team trainer.
Main Responsibilities
- Welcome all patients or carers to the Hospital2Home Service in a friendly and professional manner
- Confirm all details that we have been given by healthcare professionals with the patient or carer
- Follow up with the patient or carer to ensure their expectations of H2H have been met and working to resolve this if not
- Liaise with healthcare professionals and GP surgeries
- Provide the highest levels of customer excellence to both patients and healthcare professionals
- Arrange patient deliveries via telephone and email
- Answer patient and stakeholder enquiries, resolving all queries that might arise
- Use our internal database to log all patient and healthcare professional communication and documenting this
- Manage daily workload as delegated by Team Leader
- Communicate with internal & external stakeholders by phone & email
- To meet all internal targets
- Other duties include but are not limited to; Updating of patient records, processing chemist orders, prescription collection
Key Skills
- Customer Service experience in a busy environment
- Patient, understanding, caring and empathetic
- Positive, proactive and customer focused attitude
- Professional and confident telephone manner
- Competent IT skills and ability to learn new systems
- Excellent verbal & written communication skills
- Ability to prioritise, multi task and work under pressure
- Developed interpersonal and organisational skills
- Ability to work as part of a team
Patient Coordinator H2H. Job in Maidenhead Move Collective Jobs in Thatcham employer: Broughton Group
Join our dedicated team in Maidenhead as a Patient Coordinator, where you will play a vital role in enhancing the quality of life for patients transitioning from hospital to home. We pride ourselves on fostering a supportive and friendly work environment, offering comprehensive training and opportunities for personal growth within the healthcare sector. With a focus on delivering exceptional service, you'll be part of a mission-driven organisation that truly values its employees and the impact they make on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Coordinator H2H. Job in Maidenhead Move Collective Jobs in Thatcham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about roles like the Patient Coordinator. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what makes their Hospital2Home service unique and be ready to discuss how your skills align with their mission to improve patient quality of life.
✨Tip Number 3
Practice your customer service scenarios! Since this role is all about delivering top-notch service, think of examples from your past experiences where you’ve gone above and beyond for a customer or resolved a tricky situation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Patient Coordinator H2H. Job in Maidenhead Move Collective Jobs in Thatcham
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your enthusiasm for helping patients. Share any relevant experiences that highlight your commitment to improving patient quality of life, as this role is all about making a difference.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Patient Coordinator role. Use keywords from the job description, like 'customer service' and 'teamwork', to show that you understand what we're looking for.
Highlight Your Communication Skills:Since you'll be liaising with patients and healthcare professionals, it's crucial to showcase your excellent verbal and written communication skills. Give examples of how you've effectively communicated in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our friendly team!
How to prepare for a job interview at Broughton Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Coordinator role and its responsibilities. Familiarise yourself with the Hospital2Home service and how it supports patients post-hospitalisation. This will help you answer questions confidently and show your genuine interest in making a difference.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your patience, empathy, and proactive attitude, as these are key traits that the team values.
✨Practice Your Communication Skills
As a Patient Coordinator, you'll be liaising with patients and healthcare professionals regularly. Practise articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with answering questions over the phone or in person.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training programmes, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
