At a Glance
- Tasks: Support patients transitioning home with friendly, professional service and ensure their needs are met.
- Company: Join a caring team dedicated to improving patient quality of life.
- Benefits: Competitive pay, full training, and a supportive work environment.
- Other info: Modern office setting with opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while working in a collaborative team.
- Qualifications: Customer service experience and a caring, proactive attitude required.
The predicted salary is between 28000 - 30000 £ per year.
An excellent opportunity has arisen for a Patient Coordinator to join our friendly team. Our client manufactures specialist medical food and equipment for internally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs. Hospital2Home's (H2H) role is to support the patients feeding once they have left the hospital and returned home. H2H work closely with our dedicated nursing service who oversee the clinical aspects of patient feeding. The H2H customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. You will also undergo our training program overseen by our team trainer.
Main Responsibilities
- Welcome all patients or carers to the Hospital2Home Service in a friendly and professional manner
- Confirm all details that we have been given by healthcare professionals with the patient or carer
- Follow up with the patient or carer to ensure their expectations of H2H have been met and working to resolve this if not
- Liaise with healthcare professionals and GP surgeries
- Provide the highest levels of customer excellence to both patients and healthcare professionals
- Arrange patient deliveries via telephone and email
- Answer patient and stakeholder enquiries, resolving all queries that might arise
- Use our internal database to log all patient and healthcare professional communication and documenting this
- Manage daily workload as delegated by Team Leader
- Communicate with internal & external stakeholders by phone & email
- To meet all internal targets
- Other duties include but are not limited to; Updating of patient records, processing chemist orders, prescription collection
Key Skills
- Customer Service experience in a busy environment
- Patient, understanding, caring and empathetic
- Positive, proactive and customer focused attitude
- Professional and confident telephone manner
- Competent IT skills and ability to learn new systems
- Excellent verbal & written communication skills
- Ability to prioritise, multi task and work under pressure
- Developed interpersonal and organisational skills
- Ability to work as part of a team
Patient Coordinator in Thatcham employer: Broughton Group
Join our dedicated team as a Patient Coordinator in Maidenhead, where you will play a vital role in enhancing the quality of life for patients through exceptional service and support. Our modern office fosters a collaborative and friendly work culture, with comprehensive training opportunities to help you grow professionally while making a meaningful impact on patients' lives. With a focus on teamwork and patient care, we offer a rewarding environment that values your contributions and commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Coordinator in Thatcham
✨Tip Number 1
Get to know the company! Research Hospital2Home and understand their mission. When you show genuine interest in what they do, it’ll shine through in your conversations.
✨Tip Number 2
Practice your communication skills. As a Patient Coordinator, you'll be chatting with patients and healthcare professionals all day. Role-play with a friend to nail that friendly and professional tone!
✨Tip Number 3
Be ready to showcase your customer service experience. Think of specific examples where you’ve gone above and beyond for a customer. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Patient Coordinator in Thatcham
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us know why you're passionate about helping patients. Share any relevant experiences that highlight your commitment to improving patient quality of life, as this role is all about making a difference.
Highlight Your Customer Service Skills:Since this position involves a lot of interaction with patients and healthcare professionals, make sure to showcase your customer service experience. We want to see how you've handled queries and provided excellent service in busy environments.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This will help us understand your qualifications and how you can fit into our friendly team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Broughton Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Coordinator role. Familiarise yourself with the responsibilities and how they contribute to improving patient quality of life. This will help you articulate why you're a great fit for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a challenging issue effectively.
✨Demonstrate Empathy and Understanding
As a Patient Coordinator, you'll need to be patient and caring. During the interview, express your understanding of the challenges faced by patients and their families. Share any relevant experiences that highlight your empathetic nature.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
