At a Glance
- Tasks: Provide IT support to retail stores, troubleshoot systems, and assist with store projects.
- Company: Join American Golf, Europe's largest golf retailer, passionate about enhancing golfers' experiences.
- Benefits: Flexible working options, travel opportunities, and a supportive team environment.
- Other info: Diverse workplace committed to inclusion and innovation.
- Why this job: Make a real impact in the retail tech space while working with a vibrant community.
- Qualifications: Experience in IT support, strong knowledge of POS systems, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At American Golf, we’re passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we take pride in our commitment to excellence and in fostering a vibrant, customer-focused community of golf enthusiasts.
As an IT Field Service Engineer, you will be responsible for providing comprehensive IT support to our retail stores within the South region of the UK and Ireland. The role involves addressing day-to-day IT support needs, including managing Tills, POS systems, and payment systems, as well as supporting store refurbishments, closures, and new store openings. The engineer will also be responsible for providing training to store staff on IT systems and ensuring that all IT equipment is functioning optimally to support store operations.
Key Responsibilities- Provide on-site and remote IT support to retail stores within the assigned geographical area.
- Troubleshoot and resolve issues relating to Tills, POS systems, payment systems and other store IT equipment.
- Conduct proactive maintenance on a scheduled basis to minimise long-term issues.
- Work with the IT Operations Manager to identify support trends and failures.
- Ensure minimal disruption to store operations by responding promptly to support requests and incidents.
- When needed, cover other regions or assist during peak periods.
- Assist with IT-related aspects of store refurbishments, closures and new store openings as needed.
- Setup and configure replacement or new IT systems when needed.
- Work with the wider business to decommission IT equipment during store closures.
- Work closely with Store and Area Managers, and the IT Operations Manager to understand and meet the IT needs of the stores.
- Liaise with the wider IT team and external suppliers to resolve issues.
- Provide training to store staff on the use of IT systems.
- Create and distribute user guides and best practices to ensure staff are confident using IT systems.
- Travel extensively within the designated geographical area (South, Midlands, North & Ireland) to provide support.
- Be available for occasional after-hours support during critical store openings, refurbishments, closures or urgent issues.
- Ability to work from home one/two days a week depending on the needs of the stores.
- Travel to the head office on occasion to build relationships with the wider IT team, receive training, company events or announcements.
- Monitor and update the service desk solution.
- Assist with wider IT support related tickets.
- Use, amend and add to the Knowledge Base to improve wider knowledge and understanding.
- Attend daily standup meetings to understand business and IT support priorities.
- Collaborate with external support partners for escalated technical issues.
- Report to the IT Operations Manager, providing updates on system status and projects.
- IT Support Experience: Proven experience in IT support, preferably in a retail environment.
- Technical Knowledge: Strong knowledge of Till, POS, Payment systems and related hardware/software.
- Efficient Troubleshooting and Problem Solving: Ability to troubleshoot and resolve technical issues efficiently and effectively.
- Clear Communicator and Supportive: Excellent communication skills and interpersonal skills, with the ability to train and support non-technical staff.
- Organised and Multitasking Ability: Strong organisational skills with the ability to manage multiple tasks and priorities.
- Independence & Flexibility: Willingness to travel and work independently in a field‑based role.
- Driving & Mobility: Full UK driving license required.
American Golf is committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, disability, sexual orientation, religion, or any other protected status. We believe that diversity drives innovation and are proud to be an equal opportunity employer. We value the diversity of our team and encourage all qualified candidates to apply.
IT Field Service Engineer (South Region). Job in Maidenhead Move Collective Jobs in Thatcham employer: Broughton Group
At American Golf, we pride ourselves on being the largest golf retailer in Europe, offering a vibrant work culture that values passion for the game and exceptional customer service. As an IT Field Service Engineer, you will enjoy extensive travel opportunities across the South region, a supportive team environment, and the chance to contribute to exciting store projects while receiving ongoing training and development to enhance your skills. Our commitment to inclusivity and diversity ensures a welcoming workplace where every employee can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Engineer (South Region). Job in Maidenhead Move Collective Jobs in Thatcham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Broughton Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Broughton Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Broughton Group!
✨Direct Apply to Broughton Group
Let's not forget to apply directly through the Broughton Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Service Engineer (South Region). Job in Maidenhead Move Collective Jobs in Thatcham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Broughton Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Broughton Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Broughton Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
