At a Glance
- Tasks: Lead and improve tenancy services in a large social housing organisation.
- Company: Join a dynamic social housing organisation focused on tenant satisfaction.
- Benefits: Hybrid working model, senior leadership role, and immediate start.
- Other info: Opportunity for career growth and to work collaboratively with diverse teams.
- Why this job: Make a real impact in housing services while developing your leadership skills.
- Qualifications: Experience in housing services and strong leadership abilities required.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting an experienced Tenancy Services Manager to lead and coordinate tenancy and housing management services within a large social housing organisation. This is a senior operational role requiring strong leadership, regulatory expertise and a clear focus on tenant satisfaction and service excellence.
The Tenancy Services Manager will be responsible for the operational delivery, oversight and continuous improvement of tenancy services, ensuring full compliance with current housing regulation and consumer standards.
- Leading the delivery of a high-quality, tenant-focused tenancy service
- Managing and developing a team of housing staff, embedding high standards and accountability
- Translating housing legislation, regulation and policy into effective operational practice
- Ensuring compliance with the Social Housing Regulation Act 2023 and Consumer Standards
- Overseeing tenancy management activity including ASB, tenancy enforcement, sustainment and complaints
- Monitoring service performance, KPIs and tenant satisfaction, implementing improvements where required
- Working collaboratively with internal teams (income, ASB, tenancy sustainment) and external partners including adult and children's social care
- Supporting emergency planning and responding to critical incidents where required
- Contributing to service development projects and deputising at senior level when needed
Proven managerial experience within local authority or registered provider housing services is essential. Strong working knowledge of social housing regulation, statutory responsibilities and consumer standards is required. Experience leading and motivating multi-disciplinary teams is necessary, along with a track record of delivering performance improvement and service compliance.
Strong written and verbal communication skills are important, as well as a tenant-centred, outcomes-focused approach. A relevant housing qualification (e.g. CIH Level 5) or substantial equivalent experience is preferred. Experience preparing for or working within regulatory inspections is desirable.
Senior, high-impact leadership opportunity available with a hybrid working model. Initial short-term contract with immediate start.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Tenancy Services Manager. Job in Oxford Move Collective Jobs employer: Broughton Group
Join a leading social housing organisation in Oxford as a Tenancy Services Manager, where you will play a pivotal role in enhancing tenant satisfaction and service excellence. Our supportive work culture prioritises employee growth through continuous training and development opportunities, while our hybrid working model offers flexibility to balance professional and personal commitments. With a focus on compliance and performance improvement, this is an excellent opportunity to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Services Manager. Job in Oxford Move Collective Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to tenant satisfaction and service excellence. This will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams, improved services, and tackled challenges in tenancy management. This will demonstrate your experience and fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Tenancy Services Manager. Job in Oxford Move Collective Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Tenancy Services Manager role. Highlight your experience in housing management and any relevant qualifications. We want to see how your skills align with what we're looking for!
Showcase Leadership Skills:Since this is a senior role, it's crucial to demonstrate your leadership experience. Share examples of how you've motivated teams and improved service delivery in previous positions. We love seeing real-life impacts!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your passion for tenant satisfaction.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Broughton Group
✨Know Your Regulations
Make sure you brush up on the Social Housing Regulation Act 2023 and consumer standards. Being able to discuss these regulations confidently will show that you’re not just familiar with the rules, but that you can translate them into effective operational practice.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and motivated teams in the past. Think about specific situations where you’ve embedded high standards and accountability within your team. This will demonstrate your capability to manage and develop a team effectively.
✨Focus on Tenant Satisfaction
Be ready to discuss how you’ve previously improved tenant satisfaction and service delivery. Highlight any KPIs you’ve monitored and improvements you’ve implemented, as this aligns perfectly with the role’s focus on tenant-centred outcomes.
✨Communicate Clearly
Strong written and verbal communication skills are key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like housing legislation or performance improvement strategies. This will help you engage effectively with both tenants and senior stakeholders.
