At a Glance
- Tasks: Lead tech operations for exciting live events and ensure seamless service delivery.
- Company: Major UK organisation with a vibrant events and customer-facing operation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced role with diverse challenges and excellent career advancement potential.
- Why this job: Be at the forefront of technology in live events and make a real impact.
- Qualifications: Experience in live event tech support and strong IT networking knowledge.
The predicted salary is between 45000 - 55000 £ per year.
A major UK organisation with a large events and customer facing operation is looking for a Technology Operations Lead to support the delivery of technology services across conferences, exhibitions and live environments. This role sits between internal Technology teams, commercial teams and external service providers. You'll ensure that what's agreed with customers, what's technically feasible, and what's delivered operationally are fully aligned.
Key Responsibilities
- Review customer technology requirements
- Validate feasibility with internal teams and external providers
- Identify risks early and escalate where needed
- Ensure services sold align with technical standards
- Act as the on-site technology point of contact
- Troubleshoot and resolve connectivity issues (Wi‑Fi, wired, endpoint, VPN, DHCP/DNS)
- Coordinate incident response with technical teams
- Maintain awareness of service performance
- Communicate clearly with both technical and non‑technical stakeholders
- Balance customer expectations with operational constraints
- Lead service debriefs
- Review performance and incidents
- Contribute to service improvements
What You’ll Bring
- Experience supporting technology for live events (venue, exhibition, conference, hospitality or similar)
- Strong understanding of enterprise IT and networking fundamentals (Wi‑Fi, TCP/IP, DHCP, DNS, VPNs, endpoints, service delivery)
- Experience coordinating incident response in high‑pressure environments
- Ability to manage multiple stakeholders
- Clear communication with technical and non‑technical audiences
- A calm, structured approach during live issues
If you’re excited by the challenge of coordinating technology for live, business‑critical environments and want a role where no two days are the same, we’d love to hear from you.
Technology Operations Lead - Events Management employer: Broughton Group
Join a leading UK organisation renowned for its dynamic events and customer-facing operations, where you will thrive in a collaborative work culture that values innovation and teamwork. As a Technology Operations Lead, you'll benefit from extensive employee growth opportunities, competitive remuneration, and the chance to work in a vibrant environment that hosts a variety of high-profile events. With a commitment to excellence and a focus on aligning technology with customer needs, this role offers a unique opportunity to make a significant impact in the world of live events.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Operations Lead - Events Management
✨Tip Number 1
Network like a pro! Attend industry events, conferences, and meet-ups where you can connect with professionals in the tech and events management space. Don’t be shy—introduce yourself and share your passion for technology operations!
✨Tip Number 2
Showcase your skills in real-time! If you get the chance, volunteer for events or projects that require tech support. This hands-on experience not only boosts your CV but also gives you great stories to share during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of networking fundamentals and incident response strategies. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Technology Operations Lead - Events Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technology Operations Lead. Highlight your experience with live events and technology services, and don’t forget to mention any specific skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share examples of how you've successfully managed technology in high-pressure environments and how you communicate with both technical and non-technical stakeholders.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've troubleshot connectivity issues or coordinated incident responses in the past. We want to see how you handle challenges and keep things running smoothly during live events.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Broughton Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise IT and networking fundamentals. Be ready to discuss specifics like Wi-Fi, TCP/IP, DHCP, and VPNs. This will show that you’re not just familiar with the terms but can actually apply them in real-world scenarios.
✨Prepare for Real-Time Problem Solving
Since this role involves troubleshooting connectivity issues, think of examples from your past experiences where you successfully resolved tech problems under pressure. Practising how you’d handle a live incident can really impress the interviewers.
✨Understand Stakeholder Dynamics
You’ll be balancing customer expectations with operational constraints, so it’s crucial to demonstrate your ability to communicate effectively with both technical and non-technical stakeholders. Prepare examples that showcase your experience in managing diverse teams and aligning their goals.
✨Show Your Passion for Live Events
Express your enthusiasm for working in high-pressure environments like conferences and exhibitions. Share stories that highlight your experience in supporting technology for live events, and how you thrive when no two days are the same. This will resonate well with the organisation's needs.
