At a Glance
- Tasks: Manage social housing properties and support tenants through their journey.
- Company: Join a leading public-sector provider in Taunton, Somerset.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and community engagement.
- Why this job: Make a real difference in people's lives by helping them secure their homes.
- Qualifications: A level education or equivalent, with experience in housing management.
The predicted salary is between 30000 - 40000 £ per year.
Our Public Local Government client, Taunton, Somerset, seeks a Case Manager, Supported Housing. To oversee the administration and management of social housing properties with an overall responsibility for approximately tenancies. Ensure housing landlord duties are discharged in accordance with policies and procedures, and ensure that housing regulations, policies and procedures are adhered to. To oversee the housing administration and management of social housing tenants and their homes across several sheltered housing schemes.
Responsibilities
- Provide comprehensive pre-tenancy support to prospective tenants, including providing information and advice during property viewings, completing the sign-up process, and ensuring new tenants are fully introduced to their home and tenancy.
- This includes supporting tenants through an initial six-week period and ensuring they are aware of all available services.
Qualifications Essential
- A level standard of education or equivalent qualifications.
- Member of the Chartered Institute of Housing or other relevant professional body.
- Evidence of continuous professional development.
- Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM.
Criteria for Shortlisting
- At least two years' experience in housing management, managing and providing support to tenants within a local authority or similar environment.
- Knowledge of introductory and secure tenancies and the management of these tenancies.
- Understand customer service values, equality, diversity, and inclusion.
- Wider knowledge of housing law.
- Have experience in a role with a similar level of responsibilities.
- Understand the principles of data protection.
- Organised, conscientious, energetic, driven, confident and assertive.
- Able to meet deadlines and deliver excellent frontline services in a pressurised environment.
- Experience of working with a range of partners, including communities, to develop new and different ways of working.
- Experience in managing conflict and dealing with disputes.
- Excellent communication skills both written and verbal.
- Ability to show empathy, use persuasion, negotiation and tact in a wide range of circumstances.
- Able to use own initiative and judgement in making decisions within a housing and support environment.
- Ability to work on one's own or as part of a supportive team.
- Demonstrate effective time management and prioritisation skills.
- Ability to analyse and make effective problem-solving decisions in relation to case management.
- Facilitates meetings and groups.
- Excellent communication and interpersonal skills.
Requirements
- To work from various sites, including tenants' homes, travel and lone working.
Compliance Requirements
- 5 Years References
- Basic DBS
- Car Insurance
- Driving Licence
- Evidence of Right to Work
- Willing to engage in the mandatory pre-screening application process.
Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Case Manager, Supported Housing Services. Job in Taunton Move Collective Jobs employer: Broughton Group
As a Case Manager with our Public Local Government client in Taunton, you will be part of a dedicated team committed to enhancing the lives of tenants through supportive housing services. The organisation prides itself on its inclusive work culture, offering continuous professional development opportunities and a strong emphasis on teamwork and community engagement. With a focus on employee well-being and a commitment to diversity, this role provides a meaningful chance to make a positive impact in the local community while enjoying a supportive and dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager, Supported Housing Services. Job in Taunton Move Collective Jobs
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Broughton Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Broughton Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Broughton Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Broughton Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Case Manager, Supported Housing Services. Job in Taunton Move Collective Jobs
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Broughton Group:Before hitting send, make sure to tailor your application specifically to Broughton Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Broughton Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
