Support Service Team Leader

We are seeking a compassionate, experienced, and motivated Team Leader to join our Company. This is a rewarding opportunity to lead a dedicated group of support staff delivering high-quality care to individuals experiencing mental health conditions. The Team Leader is responsible for delivering Service User centred support through the efficient operation of the domiciliary care service and staff allocated to them in compliance with company processes and procedures.

Responsibilities:

• Supporting the Manager in day-to-day operations of the service.
• Maximisation of Service User interests by liaising with internal and external stakeholders, developing, maintaining and implementing a person-centred support plan for each Service User.
• Overseeing the personal delivery of physical and mental support to Service Users, as well as monitoring and maintaining safeguarding the rights and dignity of each Service User.
• Routine assessment and communication of Service User development to interested stakeholders.
• Effective control of Service User financials where commissioned and ensuring trackers are updated.
• Fostering a positive environment in which Service Users and staff actively engage, establishing and ensuring regular conduct of open and transparent two-way communication with Service Users and staff.
• Working to support the service manager to maintain the compliance of the service.
• Responding to emergencies and providing guidance and support to subordinate staff.
• Actively engaging in performance and discipline management to maximise staff performance and assure compliance with company procedures.
• Conducting staff training needs analysis and coordinating and delivering training to maximise staff competence.
• Developing and implementing staff rotas ensuring that appropriate staff cover is available to Service Users.
• Successfully achieving the individual objectives set by the company.
• Accomplishing self-audits and proactively engaging in external compliance audits, enhancing current operations through continuous improvement.
• Supporting the service manager and Area manager to deal with complaints and safeguarding and carrying out investigations.

Generic Duties:

• The maintenance of confidentiality of all information unless otherwise permitted by management.
• Full compliance with the company’s vision, values, policies and procedures, compliance with legislation and CQC Code of Conduct as reflected in company procedures and the SOP.
• Undergoing training and professional development as directed by the company.
• Working in a manner that promotes teamwork and a collegial environment.
• Active and positive promotion of the company’s image and brand.
• Other duties that may be assigned by management.
• Able to carry out On Call duties as rostered.

Qualifications:

• QCF L3 or equivalent in Health and Social Care (or working towards).
• Competence in the use of Microsoft Office and Internet applications.
• Strong English spoken, listening and written communication skills.
• Full driving licence and use of own car for general business use and to support Service Users.