At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales performance.
- Company: Join Deichmann, a successful international retail brand with a vibrant culture.
- Benefits: Enjoy a competitive salary of £31,500 plus performance bonuses and training opportunities.
- Other info: Opportunities for career progression to District Manager and beyond await top performers.
- Why this job: Be a hands-on leader in a fast-paced environment and inspire your team to excel.
- Qualifications: Previous experience as a Store Manager in high-volume retail is essential.
The predicted salary is between 30000 - 35000 £ per year.
Deichmann is extremely proud to announce that we are recruiting for a Store Manager for our store in Hull. You will join us on a full time, permanent basis and in return will receive a guaranteed salary of £31,500 + performance related bonuses. Training for this role will take place in our Grimsby store.
Ideal candidate
This is a really exciting opportunity for a successful and ambitious Store Manager to join a successful, international retail brand. The successful candidate will have the right mix of managerial and technical aptitudes in order to drive performance. You will have previous experience of working as a Store Manager in a fast paced, high volume retail setting. You must be able to problem solve and think on your feet, alongside this you will be a people person, have the ability to plan and co-ordinate resources and be passionate about the delivery of exceptional customer service.
Key activities
- Motivate and coach the team to deliver excellent customer service
- Lead by example in promoting and recommending complimentary shoe care products, demonstrating confidence with selling and excellent product knowledge, ensuring the very best level of customer service
- Resourcing / drafting rotas, working within budget
- Stock management
- Analysing and interpreting sales performance data and reports
- Making recommendations for ways to improve sales performance, based on analysis of quantitative and qualitative data and identification of customer insights
- Ensure all company standards are implemented and maintained i.e. merchandising, admin
- Delivery of all KPIs, meeting all company standards
- Recruitment and training of the team
Personal characteristics
- A hands on leader, with experience in retail or a related industry sector
- Have a positive flexible approach with a can do attitude
- Energy and enthusiasm, with ability to work under pressure, in a demanding fast paced environment
- Have the confidence and ability to motivate, coach and inspire the team
- Able to numerate
- Attention to detail
- Good communicator
- Be methodical, organised and have a structured approach to work
- Spatial awareness
- Be fully flexible across the week
For those who excel in their role as Store Manager and seek future career progression, there is opportunity to progress up to District Manager level and beyond, in return for which we want you to strive to be the best retailer you can be and deliver fantastic customer service through your team.
By applying for this role, you are confirming you have the right to work in the UK and will be required to submit the required documentation.
Store Manager employer: Broughton Group
Deichmann is an exceptional employer, offering a dynamic work environment in Hull where you can thrive as a Store Manager. With a competitive salary of £31,500 plus performance-related bonuses, we prioritise employee growth through comprehensive training and clear pathways for career advancement, including opportunities to progress to District Manager. Our culture fosters teamwork and a passion for customer service, ensuring that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Broughton Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Broughton Group!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Broughton Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Broughton Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Broughton Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Broughton Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
