At a Glance
- Tasks: Make outbound calls to collect payments and resolve customer queries.
- Company: Leading business services company in Kent with a dynamic finance team.
- Benefits: Hybrid working options, supportive team, and direct impact on business performance.
- Other info: Opportunity for career growth in a vibrant, energetic workplace.
- Why this job: Join a fast-paced environment where your skills can shine and make a difference.
- Qualifications: Experience in collections, strong communication skills, and a target-driven mindset.
The predicted salary is between 30000 - 40000 £ per year.
A market leading business services company is looking to recruit a high calibre credit controller to join their fast-paced finance team and play a key role in reducing overdue debt and improving cash flow.
Your new role includes:
- Outbound collections calls to customers, handling a very high volume of daily dials to secure immediate payment of outstanding balances.
- Taking payments over the phone quickly, accurately, and securely while delivering a professional customer experience.
- Negotiating payment using strong communication skills to meet daily and weekly cash collection targets.
- Handling inbound calls from customers with questions about payments, arrears, or account issues, resolving queries to encourage prompt settlement.
- Sending follow-up emails such as statements, reminders, and copy invoices immediately after calls.
- Agreeing short-term payment plans when needed and ensuring they are followed through.
- Updating CRM/finance systems in real time with call notes, outcomes, and payment activity.
- Prioritising accounts based on ageing and risk to maximise collections.
- Working to KPIs in a fast-moving, target-driven environment while maintaining accuracy and attention to detail.
- Escalating complex cases where appropriate while owning day-to-day collection activity.
- Balancing firmness with great service to achieve positive outcomes for both the business and the customer.
What you'll need to succeed:
- Someone who thrives in a high-volume phone-based role.
- Confident, persuasive communication skills.
- A target-driven mindset with strong attention to detail.
- Ability to stay calm, professional, and customer-focused.
- Experience in collections & credit control.
What you'll get in return:
- You'll be part of a supportive, energetic team where your work has a direct impact on business performance.
- Hybrid & flexible working options.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hybrid Credit Controller — Cash Flow & Collections in Sittingbourne employer: Broughton Group
Join a market-leading business services company in Kent, where you will be part of a dynamic finance team dedicated to driving performance and enhancing cash flow. Enjoy a supportive work culture that values your contributions, offers hybrid working options, and provides ample opportunities for professional growth in a fast-paced environment. Your role as a Credit Controller will not only challenge you but also allow you to make a meaningful impact on the company's success while delivering exceptional service to customers.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Credit Controller — Cash Flow & Collections in Sittingbourne
✨Tip Number 1
Get your phone ready! Since this role is all about making those outbound calls, practice your pitch. Role-play with a friend or family member to build your confidence and refine your communication skills.
✨Tip Number 2
Research the company before your interview. Knowing their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare for common interview questions related to collections and credit control. Think about your past experiences and how they relate to the job description, so you can share relevant examples during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Hybrid Credit Controller — Cash Flow & Collections in Sittingbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control and collections. Use keywords from the job description to show that you’re a perfect fit for the role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've successfully managed collections or improved cash flow in previous roles. Keep it concise but impactful.
Showcase Your Communication Skills:Since this role involves a lot of phone interaction, emphasise your strong communication skills in your application. Mention any relevant experiences where you’ve negotiated payments or resolved customer queries.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Broughton Group
✨Know Your Numbers
Before the interview, brush up on key financial metrics and terms related to credit control. Being able to discuss cash flow, overdue debt, and payment plans confidently will show that you understand the role and can hit the ground running.
✨Practice Your Pitch
Since this role involves a lot of communication, practice how you would handle common scenarios like negotiating payment or resolving customer queries. Role-playing with a friend can help you refine your approach and boost your confidence.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you successfully reduced overdue debt or improved cash flow. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current challenges in collections or how they measure success in the finance team. This demonstrates your proactive mindset and eagerness to contribute.
