At a Glance
- Tasks: Make outbound calls to collect payments and resolve customer queries.
- Company: Join a leading business services company in a dynamic finance team.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive team environment.
- Other info: Fast-paced role with direct impact on business performance.
- Why this job: Play a key role in improving cash flow while developing your communication skills.
- Qualifications: Experience in collections and strong attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
A market leading business services company is looking to recruit a high calibre credit controller to join their fast-paced finance team and play a key role in reducing overdue debt and improving cash flow.
Your new role includes:
- Outbound collections calls to customers, handling a very high volume of daily dials to secure immediate payment of outstanding balances.
- Taking payments over the phone quickly, accurately, and securely while delivering a professional customer experience.
- Negotiating payment using strong communication skills to meet daily and weekly cash collection targets.
- Handling inbound calls from customers with questions about payments, arrears, or account issues, resolving queries to encourage prompt settlement.
- Sending follow-up emails such as statements, reminders, and copy invoices immediately after calls.
- Agreeing short-term payment plans when needed and ensuring they are followed through.
- Updating CRM/finance systems in real time with call notes, outcomes, and payment activity.
- Prioritising accounts based on ageing and risk to maximise collections.
- Working to KPIs in a fast-moving, target-driven environment while maintaining accuracy and attention to detail.
- Escalating complex cases where appropriate while owning day-to-day collection activity.
- Balancing firmness with great service to achieve positive outcomes for both the business and the customer.
What you'll need to succeed:
- Someone who thrives in a high-volume phone-based role.
- Confident, persuasive communication skills.
- A target-driven mindset with strong attention to detail.
- Ability to stay calm, professional, and customer-focused.
- Experience in collections & credit control.
What you'll get in return:
- You'll be part of a supportive, energetic team where your work has a direct impact on business performance.
- Hybrid & flexible working options.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Credit Controller. Job in Sittingbourne Move Collective Jobs employer: Broughton Group
Join a dynamic and supportive team at a leading business services company in Sittingbourne, where your contributions as a Credit Controller will directly enhance cash flow and business performance. Enjoy the benefits of hybrid and flexible working options, alongside opportunities for professional growth in a fast-paced environment that values both results and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller. Job in Sittingbourne Move Collective Jobs
✨Tip Number 1
Get your phone skills polished! Since this role is all about making those outbound calls, practice your pitch. Role-play with a friend or family member to build confidence and get comfortable with handling objections.
✨Tip Number 2
Know your numbers! Familiarise yourself with common payment terms and debt collection strategies. This will help you negotiate effectively and show that you mean business when it comes to collecting payments.
✨Tip Number 3
Stay organised! Use a planner or digital tool to keep track of your calls, follow-ups, and any agreements made. This will not only help you stay on top of your targets but also demonstrate your attention to detail.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to connect with you about this exciting opportunity.
We think you need these skills to ace Credit Controller. Job in Sittingbourne Move Collective Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control and collections. Use keywords from the job description to show that you’re a perfect fit for the role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've successfully managed collections or improved cash flow in previous roles. Keep it concise but impactful.
Showcase Your Communication Skills:Since this role involves a lot of phone interaction, emphasise your strong communication skills in both your CV and cover letter. Mention any relevant experiences where you’ve negotiated payments or resolved customer queries.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Broughton Group
✨Know Your Numbers
Before the interview, brush up on your knowledge of credit control metrics and KPIs. Be ready to discuss how you've met or exceeded targets in previous roles. This shows you understand the importance of performance in a fast-paced environment.
✨Practice Your Pitch
Since this role involves a lot of communication, practice your phone skills. Role-play common scenarios like negotiating payment plans or handling objections. This will help you sound confident and persuasive during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved customer queries or complex cases in the past. Highlight your ability to balance firmness with great service, as this is crucial for achieving positive outcomes for both the business and the customer.
✨Familiarise Yourself with the Company
Research the business services company and understand their values and goals. Being able to align your answers with their mission will demonstrate your genuine interest in the role and how you can contribute to their success.
