At a Glance
- Tasks: Coordinate and schedule service activities, ensuring timely delivery and accurate record-keeping.
- Company: Join a growing specialist in HVAC and energy-efficient solutions near Derby.
- Benefits: Competitive salary, structured growth opportunities, and a dynamic office environment.
- Other info: This role is perfect for those who thrive in a busy, structured environment.
- Why this job: Be the backbone of service operations and make a real impact in a fast-paced setting.
- Qualifications: Strong organisational skills and experience with scheduling systems required.
The predicted salary is between 28000 - 35000 £ per year.
The Service Controller is responsible for the coordination, control, and administration of all service activity, ensuring engineers are effectively scheduled, service work is delivered on time, and all jobs are accurately recorded and ready for invoicing. This is a key operational role within the business and requires a highly organised individual capable of managing a busy service environment with multiple priorities. The role is focused on operational control, not management or sales.
Core Responsibilities
- Engineer Scheduling & Coordination
- Manage and maintain engineer diaries
- Schedule Planned Preventative Maintenance (PPM) visits
- Coordinate reactive service calls and breakdowns
- Allocate work efficiently to maximise engineer utilisation
- Adjust schedules in real time based on operational requirements
- PPM & Service Delivery
- Ensure all PPM contracts are scheduled and delivered on time
- Monitor upcoming, due, and overdue service visits
- Maintain service compliance with contractual obligations
- Service Management System Control
- All service activity is managed through Joblogic.
- Create, update, and close all service jobs within the system
- Ensure all job information is accurate and up to date
- Track job progress from booking through to completion
- Service Administration & Invoicing Preparation
- Ensure all engineer reports are received and recorded
- Verify all jobs are complete and properly documented
- Prepare completed jobs for invoicing
- Maintain accurate service records and documentation
- Customer Communication
- Book and confirm service appointments
- Provide updates to customers where required
- Act as the primary point of contact for service enquiries
- Maintain professional and responsive communication at all times
- Service Opportunity Coordination
- Record engineer-identified repair or upgrade opportunities
- Pass all opportunities to the Service Sales function
- Track progress through to scheduling where approved
Role Boundaries
This role does NOT include:
- Managing engineer performance (Operations Manager responsibility)
- Sales, quoting, or upselling (Service Sales responsibility)
- Department strategy or financial management
Key Skills & Experience
Essential
- Experience coordinating engineers or field-based teams
- Strong organisational and scheduling ability
- Experience using service management or scheduling systems
- High level of accuracy and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Strong communication skills
Systems
- Experience with Joblogic or similar platforms is essential
- Confident managing workflows, scheduling, and records within a system-driven environment
Desirable
- HVAC / air conditioning / building services experience
- Facilities management or engineering coordination background
- Experience managing PPM contracts
Key Performance Indicators
- Engineer utilisation
- On-time completion of PPM visits
- Accuracy of Joblogic records
- Time from job completion to invoicing readiness
- No lost or unrecorded service activity
My client is a growing specialist in HVAC, air conditioning, and energy-efficient building solutions, delivering installation and service works across commercial and domestic sectors.
Salary & Package
£28,000 - £35,000 depending on experience. Office-based role. Opportunity to join a growing and structured business.
Important
This is not a passive administrative role. My client is looking for someone who can take control, maintain structure, and ensure nothing is missed.
Service Operations Coordinator. Job in Derby Move Collective Jobs employer: Broughton Group
Join a dynamic and growing company in Derby that values organisation and precision in service operations. As a Service Operations Coordinator, you'll benefit from a supportive work culture that prioritises employee development and offers opportunities for career advancement within the HVAC and building services sector. With a focus on operational excellence and a commitment to delivering high-quality service, this role provides a meaningful opportunity to contribute to a thriving business while enjoying a competitive salary and structured growth path.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Coordinator. Job in Derby Move Collective Jobs
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Broughton Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Broughton Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Broughton Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Operations Coordinator. Job in Derby Move Collective Jobs
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Broughton Group:This is your chance to really connect with the team at Broughton Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Broughton Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Broughton Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Broughton Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Broughton Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
