At a Glance
- Tasks: Provide hands-on technical support for advanced Electronic Warfare systems.
- Company: Join a leading tech firm supporting the UK MOD.
- Benefits: Competitive salary, benefits package, and hybrid working options.
- Other info: Opportunity to work closely with MOD customers and grow your career.
- Why this job: Make a real impact by solving complex technical issues.
- Qualifications: Experience in military Electronic Warfare and strong troubleshooting skills.
The predicted salary is between 50000 - 50000 £ per year.
Hampshire / Hybrid - 2 days onsite
Circa 50,000 per annum + benefits package
Active SC clearance
The Role
As a Service Desk Engineer, you will provide Level 1 and Level 2 support for specialist Electronic Warfare systems, taking ownership of incidents from initial diagnosis through to resolution. This is a hands‑on technical position where you will be expected to troubleshoot and resolve issues directly rather than simply escalating tickets. You will work closely with MOD customers, internal engineering teams, and external suppliers to ensure systems remain fully operational.
Key Responsibilities
- Act as the primary point of contact for customer technical issues via phone, email, and support portals
- Diagnose and resolve hardware, software, and system‑related faults
- Deliver L1/L2 support for advanced Electronic Warfare products
- Manage incidents, service requests, and problem investigations using ITSM tools
- Monitor system performance and coordinate escalations when required
- Produce customer updates, service reports, and trend analysis
- Create and maintain knowledge base documentation
- Support change, release, and deployment processes
- Work closely with Engineering, QA, Logistics, Compliance, and MOD stakeholders
What We're Looking For
Essential Experience
- Military Electronic Warfare experience within the UK MOD
- Strong technical troubleshooting and fault‑finding skills
- Experience providing Level 1 and Level 2 technical support
- Ability to take ownership of issues and drive them through to resolution
- Experience supporting complex, high‑value systems in regulated environments
- Awareness of ITIL v3 or ITIL v4 principles
Highly Desirable
- Former service in 14 Signal Regiment
- Relevant Royal Navy EW or communications experience
- Experience working directly with Ministry of Defence customers
If this role is of interest apply now or email your CV to me at (url removed)
Service Desk Engineer employer: Broughton Group
As a Service Desk Engineer with us, you will join a dynamic and supportive work culture that values technical expertise and collaboration. Located in Hampshire, our hybrid working model allows for flexibility while providing access to cutting-edge Electronic Warfare systems and opportunities for professional growth within the defence sector. We offer a competitive salary and benefits package, ensuring that our employees are well-rewarded for their contributions to maintaining critical systems for the MOD.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Broughton Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Broughton Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Broughton Group!
✨Direct Apply to Broughton Group
Let's not forget to apply directly through the Broughton Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Broughton Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Broughton Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Broughton Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
