At a Glance
- Tasks: Manage IT service delivery and oversee external Managed Service Providers for seamless operations.
- Company: Dynamic client based in Central London with a focus on innovation.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Opportunity to work in a fast-paced environment with a focus on cybersecurity compliance.
- Why this job: Play a crucial role in enhancing IT services and driving digital transformation.
- Qualifications: Experience in IT service delivery, Microsoft cloud technologies, and strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
We are looking for a Service Delivery Manager for a client based in Central London. This Service Delivery Manager role is focused on managing external Managed Service Providers (MSPs) and overseeing IT support, infrastructure, and digital services across the business. The position plays a key role in ensuring reliable, secure, and efficient IT operations aligned with wider digital and business objectives.
Key Responsibilities
- Managing MSP and supplier performance against SLAs and KPIs
- Overseeing the IT helpdesk, escalations, and 2nd line support
- Managing Microsoft environments including Office 365, Azure/Entra, SharePoint, and security platforms
- Supporting server, infrastructure, and user access management
- Coordinating IT equipment, site setups, and digital improvement initiatives
- Administering ERP systems and maintaining IT governance/documentation
- Supporting cybersecurity compliance including Cyber Essentials and ISO 27001 principles
The ideal candidate will have strong experience in IT service delivery, supplier management, Microsoft cloud technologies, infrastructure support, and security governance. Experience with automation, PowerShell scripting, disaster recovery, and business continuity is also highly desirable. The role requires excellent communication, problem‑solving, stakeholder management, and the ability to work both independently and within a collaborative team environment.
Service Delivery Manager employer: Broughton Group
Join a dynamic and innovative team in Central London as a Service Delivery Manager, where you will play a pivotal role in enhancing IT operations and driving digital transformation. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and professional development. With a focus on work-life balance and a commitment to cybersecurity excellence, we offer a rewarding environment for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your experience with MSP management, Microsoft environments, and cybersecurity compliance. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to service delivery and supplier management. Think about specific examples from your past roles that demonstrate your problem-solving skills and ability to manage stakeholders effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience with MSPs, IT support, and Microsoft environments. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve improved service delivery or managed supplier performance. This helps us see the impact you've made in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm and a clear understanding of our needs.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Broughton Group
✨Know Your MSPs
Before the interview, research the Managed Service Providers (MSPs) relevant to the role. Understand their performance metrics and how they align with SLAs and KPIs. This will show your potential employer that you’re proactive and knowledgeable about managing supplier performance.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft environments like Office 365 and Azure. Bring examples of how you've managed IT support and infrastructure in previous roles. Highlight any experience with automation or PowerShell scripting, as this is a big plus for the position.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve resolved complex IT issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help illustrate your problem-solving skills and how you can contribute to efficient IT operations.
✨Communicate Effectively
Since the role requires excellent communication skills, practice articulating your thoughts clearly. Be ready to discuss how you’ve managed stakeholders and collaborated within teams. Good communication can set you apart, so make sure to convey your ideas confidently.
