At a Glance
- Tasks: Coordinate service operations and manage customer communications in a fast-paced office.
- Company: Join a friendly team at Pumping Solutions, dedicated to outstanding customer service.
- Benefits: Competitive salary, full-time hours, and supportive work environment.
- Other info: Opportunity for growth and learning in a dynamic office setting.
- Why this job: Make a real impact by ensuring smooth service operations and supporting engineers.
- Qualifications: Experience in customer service or administration, strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Location: Office-based role in Pinchbeck
Salary: Competitive Salary (Dependent on Experience)
Vacancy Type: Full-Time Permanent Position
Working Hours: Monday to Friday 8:30am - 5:00pm
We are looking for a motivated and organised Service Coordinator to become part of our friendly and supportive team. This is an excellent opportunity for someone who enjoys working in a fast-paced office environment and takes pride in delivering outstanding customer service while coordinating engineers and service operations efficiently.
The Role
- Managing incoming customer calls and emails
- Scheduling engineers and service appointments
- Preparing job sheets and updating CRM systems
- Coordinating with customers, suppliers, and internal teams
- Maintaining accurate service and customer records
- Supporting the smooth day-to-day running of service operations
What We’re Looking For
- Excellent communication and telephone skills
- Strong organisational and multitasking abilities
- Professional and confident approach
- Good knowledge of postcode areas and route planning
- Experience using Microsoft Word & Excel
- Ability to work independently and as part of a team
- Experience with CRM systems is preferred
- Training on Clik software will be provided
Essential Requirements
- Previous experience in an administrative, scheduling, customer service, or coordination role
- Experience handling telephone and email enquiries professionally
- Experience working in a fast-paced office environment
- Experience using Microsoft Office applications, including Word and Excel
Skills & Knowledge
- Excellent verbal and written communication skills
- Strong organisational and time management abilities
- Ability to multitask and prioritise workload effectively
- Confident telephone manner and professional approach to customer service
- Ability to remain calm and professional under pressure
- Good attention to detail and accuracy in record keeping
- Knowledge of postcode areas and route planning
- Ability to work independently and as part of a team
- Basic understanding of CRM systems and administrative processes
Personal Qualities
- Friendly, professional, and approachable manner
- Reliable and dependable with a strong work ethic
- Smart and presentable appearance
- Positive attitude and willingness to learn
- Flexible and adaptable approach to daily tasks
- Ability to build strong working relationships with customers, engineers, suppliers, and colleagues
Desirable Requirements
- Previous experience in a service coordination or engineering support environment
- Experience using CRM software such as Clik
- Experience scheduling engineers or field-based staff
- Understanding of service operations and customer scheduling processes
To Apply
If you feel you are a suitable candidate and would like to work for Pumping Solutions, please do not hesitate to apply.
Service Coordination Specialist employer: Broughton Group
Pumping Solutions is an excellent employer that fosters a friendly and supportive work culture, making it an ideal place for a motivated Service Coordination Specialist. Located in Pinchbeck, our office-based role offers competitive salary packages and opportunities for professional growth, all while being part of a dynamic team dedicated to delivering outstanding customer service. With a focus on employee development and a positive work environment, we ensure that our staff feel valued and empowered to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordination Specialist
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or schedules in the past. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Service Coordination Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in administrative roles and customer service. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills:Since excellent communication is key for the Service Coordinator role, use clear and concise language in your application. We love a friendly tone, so let your personality shine through while keeping it professional!
Highlight Relevant Experience:If you've got experience with CRM systems or scheduling, make sure to mention it! We’re keen on seeing how your past roles have prepared you for this fast-paced environment, so give us the details that matter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Broughton Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the responsibilities listed in the job description, such as managing customer calls and scheduling engineers. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss specific examples of how you've successfully managed multiple tasks in a fast-paced environment. Think about times when you had to prioritise workload or coordinate schedules effectively.
✨Practice Your Communication Skills
As a Service Coordinator, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with articulating your thoughts, especially regarding customer service scenarios.
✨Demonstrate Your Team Spirit
This position involves working closely with engineers, customers, and suppliers. Be ready to share examples of how you've collaborated with others in previous roles. Highlight your ability to build strong working relationships and your positive attitude towards teamwork.
