At a Glance
- Tasks: Lead and improve tenancy services in a large social housing organisation.
- Company: Dynamic social housing organisation focused on tenant satisfaction.
- Benefits: Hybrid working, leadership role, and immediate start opportunity.
- Other info: Short-term contract with potential for long-term impact.
- Why this job: Make a real impact in housing services while leading a dedicated team.
- Qualifications: Experience in housing services and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting an experienced Tenancy Services Manager to lead and coordinate tenancy and housing management services within a large social housing organisation. This is a senior operational role requiring strong leadership, regulatory expertise and a clear focus on tenant satisfaction and service excellence.
The Tenancy Services Manager will be responsible for the operational delivery, oversight and continuous improvement of tenancy services, ensuring full compliance with current housing regulation and consumer standards.
- Leading the delivery of a high-quality, tenant-focused tenancy service
- Managing and developing a team of housing staff, embedding high standards and accountability
- Translating housing legislation, regulation and policy into effective operational practice
- Ensuring compliance with the Social Housing Regulation Act 2023 and Consumer Standards
- Overseeing tenancy management activity including ASB, tenancy enforcement, sustainment and complaints
- Monitoring service performance, KPIs and tenant satisfaction, implementing improvements where required
- Working collaboratively with internal teams (income, ASB, tenancy sustainment) and external partners including adult and children's social care
- Supporting emergency planning and responding to critical incidents where required
- Contributing to service development projects and deputising at senior level when needed
Proven managerial experience within local authority or registered provider housing services is essential. Strong working knowledge of social housing regulation, statutory responsibilities and consumer standards is required. Experience leading and motivating multi-disciplinary teams is necessary, along with a track record of delivering performance improvement and service compliance.
Strong written and verbal communication skills are important, as well as a tenant-centred, outcomes-focused approach. A relevant housing qualification (e.g. CIH Level 5) or substantial equivalent experience is preferred. Experience preparing for or working within regulatory inspections is desirable.
What you’ll get in return:
- Senior, high-impact leadership opportunity
- Opportunity to stabilise and strengthen a key housing service
- Hybrid working model
- Initial short-term contract with immediate start
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Senior Tenancy Services Lead — Hybrid Working employer: Broughton Group
Join a leading social housing organisation that prioritises tenant satisfaction and service excellence, offering a supportive work culture where your leadership skills can truly shine. With a focus on continuous improvement and compliance, this role provides an excellent opportunity for professional growth in a hybrid working environment, allowing you to balance your career with personal commitments while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Tenancy Services Lead — Hybrid Working
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to tenant satisfaction and service excellence, so you can showcase how your experience aligns with their goals.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and compliance in tenancy services. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team.
We think you need these skills to ace Senior Tenancy Services Lead — Hybrid Working
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Tenancy Services Lead. Highlight your experience in tenancy management and any relevant qualifications, like CIH Level 5, to show us you’re the perfect fit.
Showcase Leadership Skills:We want to see how you've led teams in the past. Share specific examples of how you've motivated staff and improved service delivery, as this is key for the role. Don’t hold back on your achievements!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your strengths and experiences at a glance.
Apply Through Our Website:To make sure your application gets to us quickly, apply through our website. It’s the best way to ensure we see your CV and cover letter right away, so don’t miss out!
How to prepare for a job interview at Broughton Group
✨Know Your Regulations
Make sure you brush up on the Social Housing Regulation Act 2023 and consumer standards. Being able to discuss these regulations confidently will show that you’re not just familiar with the rules, but that you can translate them into effective operational practice.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and motivated teams in the past. Think about specific situations where you’ve embedded high standards and accountability within your team. This will demonstrate your capability to manage and develop a team effectively.
✨Focus on Tenant Satisfaction
Be ready to discuss your approach to tenant satisfaction and service excellence. Share any strategies you've implemented to improve service delivery and how you’ve monitored performance and KPIs to ensure tenant needs are met.
✨Collaborative Mindset
Highlight your experience working collaboratively with various internal teams and external partners. Prepare to discuss how you’ve successfully navigated complex situations, especially in emergency planning or critical incidents, to ensure seamless service delivery.
