At a Glance
- Tasks: Lead quality assurance and customer support in a dynamic manufacturing environment.
- Company: Futures, a forward-thinking company focused on quality and customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a supportive team culture.
- Other info: Join a team dedicated to continuous improvement and innovation.
- Why this job: Make a real impact by ensuring top-notch quality and enhancing customer experiences.
- Qualifications: Proven leadership in quality management and strong knowledge of ISO standards.
The predicted salary is between 50000 - 65000 £ per year.
Futures are looking to appoint an experienced Quality Manager to lead quality assurance, customer support, and continuous improvement activities within a manufacturing environment. This role is responsible for ensuring products and services meet established quality standards while delivering an exceptional aftersales experience for customers.
Key Responsibilities
- Develop, implement, and maintain quality and business management systems and procedures.
- Lead internal and external audits, ensuring compliance with ISO standards and industry regulations.
- Analyse quality data, identify root causes, and drive corrective and preventive actions to improve operational performance.
- Manage customer complaints, warranty claims, and aftersales support cases from initial enquiry through to final resolution.
- Act as the main point of contact for customers regarding technical aftersales enquiries and complaint handling.
- Coordinate cross-functional investigations and ensure effective communication with customers throughout the resolution process.
- Monitor and report key aftersales and quality performance metrics.
- Drive continuous improvement initiatives to enhance efficiency, reduce defects, and improve customer satisfaction.
- Attend customer and site meetings as required.
Skills & Experience
- Proven leadership and management experience within a quality, aftersales, or customer support function in a manufacturing environment.
- Strong knowledge of quality management systems and continuous improvement methodologies such as Six Sigma, Lean Management, or TQM.
- Expertise in ISO standards, audits, compliance, and corrective action processes.
- Excellent communication and stakeholder management skills, with the ability to liaise confidently with customers and internal teams.
- Strong analytical and problem-solving abilities with a hands-on approach.
- Experience within electrical engineering, power distribution, heavy industrial manufacturing, or a similar technical engineering environment would be highly advantageous.
- Experience using ERP/MRP systems is desirable.
- Ability to manage multiple priorities and work effectively to strict deadlines.
- Full UK driving licence required.
Senior Quality Assurance Manager employer: Broughton Group
Futures is an exceptional employer that prioritises quality and continuous improvement within a dynamic manufacturing environment. With a strong commitment to employee development, we offer comprehensive training opportunities and a collaborative work culture that encourages innovation and excellence. Located in a thriving industrial area, our team enjoys a supportive atmosphere where every member plays a vital role in delivering outstanding customer experiences and driving operational success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Quality Assurance Manager
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Broughton Group, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Senior Quality Assurance Manager
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Broughton Group specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Broughton Group
✨Know Your Manufacturing Processes
Before you walk into the interview with Broughton Group, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Broughton Group value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
