Senior Major Incident Leader – 24/7 IT Operations

Senior Major Incident Leader – 24/7 IT Operations

Full-Time 50000 - 65000 Β£ / year (est.) No working from home possible
Broughton Group

At a Glance

  • Tasks: Lead a team to manage critical IT incidents and ensure service continuity.
  • Company: Broughton Group, a leader in 24/7 IT operations.
  • Benefits: Professional development opportunities and a dynamic work environment.
  • Other info: Join a high-performing team with opportunities for process improvements.
  • Why this job: Make a real impact by managing major incidents in a complex IT landscape.
  • Qualifications: Experience in major incident management and strong ITIL knowledge.

The predicted salary is between 50000 - 65000 Β£ per year.

Broughton Group is seeking a Senior Major Incident & Incident Manager in Belfast to lead a high-performing team in delivering 24/7 incident management services. This role involves managing critical incidents and ensuring service continuity while maintaining strong communication with stakeholders.

The ideal candidate will possess significant experience in managing major incidents within complex IT environments and have strong knowledge of ITIL practices. Opportunities for professional development and process improvements are offered.

Senior Major Incident Leader – 24/7 IT Operations employer: Broughton Group

Broughton Group is an exceptional employer, offering a dynamic work environment in Belfast where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, with ample opportunities for growth and advancement within the IT sector. The company's commitment to maintaining a supportive culture ensures that team members are empowered to excel in their roles while contributing to critical incident management services around the clock.

Broughton Group

Contact Details:

Broughton Group Recruitment Team

We think you need these skills to ace Senior Major Incident Leader – 24/7 IT Operations

Incident Management
ITIL Practices
Service Continuity
Stakeholder Communication
Team Leadership
Problem-Solving Skills
Process Improvement