At a Glance
- Tasks: Manage customer enquiries and bookings, ensuring a smooth aftersales journey.
- Company: Join Sytner Group, a leader in the automotive industry with a focus on talent development.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and career development opportunities.
- Other info: Work in a supportive environment that values diversity and personal growth.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 27100 - 27100 £ per year.
We are seeking a highly organised and customer-focused Aftersales Advisor to join our team. This is a varied and integral position within the business, encompassing service advising, CRM and bookings management, assisting parts and bodyshop coordination. The successful candidate will act as a central point of contact for customers, managing the full aftersales journey from initial enquiry and booking through to completion of work and follow-up.
The role involves:
- Coordinating workshop schedules to maximise efficiency
- Maintaining accurate customer and vehicle records
- Supporting the sourcing and allocation of parts
- Assisting with the organisation and communication of bodyshop repairs
Working closely with technicians, suppliers, and external partners, the Aftersales Advisor will ensure all work is progressed efficiently while delivering a consistently high level of customer service and communication throughout.
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Rolls Royce Customer Relations and Aftersales Specialist employer: Broughton Group
Sytner Group is an exceptional employer, offering a dynamic and supportive work environment for those in the role of Aftersales Advisor. With an industry-leading benefits package, including enhanced holiday entitlement, career development opportunities, and a commitment to diversity and inclusion, employees are empowered to thrive and reach their full potential. Located across 140 UK dealerships representing prestigious vehicle brands, Sytner fosters a culture of recognition and appreciation, making it a rewarding place to build a career.
