At a Glance
- Tasks: Be the go-to person for customers, managing their aftersales journey from start to finish.
- Company: Join Sytner Group, a leader in the automotive industry with a focus on talent development.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and a fantastic career development path.
- Other info: Be part of a diverse team that values your unique contributions and supports your growth.
- Why this job: Make a real difference by providing top-notch customer service in a dynamic environment.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
The predicted salary is between 27100 - 27100 £ per year.
We are seeking a highly organised and customer-focused Aftersales Advisor to join our team. This is a varied and integral position within the business, encompassing service advising, CRM and bookings management, assisting parts and bodyshop coordination. The successful candidate will act as a central point of contact for customers, managing the full aftersales journey from initial enquiry and booking through to completion of work and follow-up.
The role involves:
- Coordinating workshop schedules to maximise efficiency
- Maintaining accurate customer and vehicle records
- Supporting the sourcing and allocation of parts
- Assisting with the organisation and communication of bodyshop repairs
Working closely with technicians, suppliers, and external partners, the Aftersales Advisor will ensure all work is progressed efficiently while delivering a consistently high level of customer service and communication throughout.
Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement: 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
Unsure? Read on. We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Rolls Royce CRM / Aftersales Advisor employer: Broughton Group
Sytner Group is an exceptional employer, offering a dynamic and supportive work environment for Aftersales Advisors. With an industry-leading benefits package, including enhanced holiday entitlement, career development opportunities, and a strong commitment to diversity and inclusion, Sytner fosters a culture where every employee is valued and encouraged to reach their full potential. Located across the UK, our dealerships represent prestigious vehicle brands, providing a unique opportunity to be part of a team that prioritises customer satisfaction and professional growth.
